The product came in 2 heavy boxes. Every single piece of this bed you have to put together. 
when I saw online I thought it was a awesome bed for a nine-year-old but when it came if you have the patience it will take you probably between 2 to 4 hours to put together with every little peace it comes with and they expect you to use an allen wrench on the whole thing.
after we got the bed together we open the second box and notice that the "Desk"longboard was chip off on both ends I'd have taken pictures and I will be sending them to the company. 
The bed is very wobbly so be careful.