Wrote a review that was glowing and positive (5-star), but mentioned a small problem with a door and concerns about a tight fitting cover.  Was not seeking remedy, and am still more than satisfied with our new grill purchase.

However, Weber's customer satisfaction team contacted me with intentions to make EVERYTHING right.  They sent me a new door and a new grill cover--voluntarily, unexpectedly, and generously.  Their service rep Emily was friendly, responsive, and professional.  Wow!  Thought that kind of service was no longer possible.

Now we are even more impressed with Weber's 100% satisfaction approach!