Received undamaged, good packing. It is not rigid as i thought (Cuisinart brand quality) but guess it really doesn't need to be. Not a fan with magnetic plugs. it really is a nice little deep fryer, 1 order of hot wings or jojo's at a time. I followed recommend time and temp, i will be adjusting the time down for my liking. My first cook was outside, winter 20 F degrees, (don't want my house to stink for days) the unit worked great! Now I can have great wings year around.