I ordered two and one did not have the bottom connection for the heat. I searched and dug around in the fabric for it and could not locate it. The heat works for the back just not the legs and I didn’t feel like trying to return it. There is a gap between the wingback and the arms. I’m guessing that’s because of the reclining feature. The feet are a bit loose on the one with the missing wire and it doesn’t screw in any tighter. One side of the arm portion is loose and pushes out when my husband leans over to get the remote to it from the pocket which doesn’t seem secure. I gave 3 stars because they look nice enough and they are comfortable to us. They were easy to put together - you just side the back into the bottom, slide the wings on each side, screw in the feet and connect the cords. The vibrating massage is surprisingly relieving. We’ve only had the chairs for about a week so we’ll see if they hold up.