The first cabinet that arrived was received appeared partially assembled with several pieces broken. Emailed wayfair.com and a new cabinet was shipped no questions asked. The replacement unit also had a couple of broken pieces but between the 2 units we were able to assemble the cart.  This is a heavy unit and the thin Styrofoam packing material (as the only protection) just didn't hold up in shipping.  Based on their customer service I would definitely purchase from wayfair.com again. The cabinet is a nice product but I would not purchase this line again due to the shoddy packaging.