Stopped working after 4 months, and we barely used it and took very good care of it! When we turn it on, it has just whiteblue light, no flames, and makes a continuous humming sound. 10 seconds later, the light disappears while the humming remains. Remote no longer works, and we did nothing wrong. The manufacturer was completely unresponsive, even though the manual said theyd respond with 24 hours and that it has a one-year manufacturer warranty. Bad customer service.