I like my new multimedia storage but when it was delivered it was left by my back door in the snow.  They never knocked and made sure I got it and also it is very very very heavy for me and I am by myself.  I had a very difficult time dragging it into my home and had to leave it on my backstairs for 3 days before I could get someone to bring it into my livingroom and assemble it for me.  I also purchased 2 memory foam mattresses from you and it was the same for their delivery. I will not be ordering any heavy objects from you in the past because of this.  Delivery to me means into the inside of my home where heavy objects are concerned.  If you are delivering couches, do you do the same; are they left outside also?