This chair is what I expected. It's definitely more grey than what I expected. I got the taupe and a CS rep advised that they too thought the 'taupe' looked more tan then gray before I bought it. Yes, I know each computer screen can show a different color (use to work in special orders for a furniture company) but this was much grayer than I anticipated. Taupe has a way of shifting colors but this is gray. It's stiff but to be expected. I will be buying a lumbar pillow to help since it does concave at the the lower back.