Great looking rug.  Ordered a runner and a 3 x 5 rug, but unfortunately rec'd. an 8 x 10 rug.  A little hard to put in front on the island in the kitchen.  I called customer service.  No one to take my call, but left message.  It has been a week so far, no response.  I would like the rug I ordered and FedX to either pick up the rug or let me have it.  Either way works as I cannot use an 8 x 10 for the kitchen island area.  Quality great.  Don't know what happened. Verified order; no mistake there.  I probably would have given it a 5 star, had the snafu of wrong size delivered.