Item arrived with one damaged part. Call your customer service dept who immediately arrranged shipment of a new part and gave us a discount for our trouble. The new part arrived damaged too and after another call you shipped us an Whole new item and we scrapped the original. Well, 3rd times a charm and we are very happy with our purchase. 
Both FedEx and UPS fell flat but Wayfair is tops! Your customer service people are what sets your company apart.