Ok this is a tough one. I bought the couch and the chair and a half. Great service all around!  Easy delivery.  And the couch is beautiful.. The tufting, rolled arm and castors make it look like a much more expensive couch. It's just very very firm.  If you love to lay on the couch for hours and read or watch tv,  (which I do unfortunately) it might prove difficult. My husband and daughter love it- and beside the firmness I really like it as well.  The question is would I have bought it if I could have sat in it first?  Not sure. But it is a very smart looking couch.