The ottoman looked exactly as pictured. The pictures used on the site for this item are excellent. My Mom who is terribly picky loved it and used it immediately after I put on the legs. It is very very comfortable and looks beautiful with her ivory/beige couch and decor. Good contrast, but still neutral. Navy with dark grey undertones.  And you can easily push it around with your feet while sitting. Assembly was quick and easy. One leg screwed in to about 80% only as the hole wasn't drilled fully, but it was not shaky or unsafe so we left is as is. Otherwise, no flaws. Update: My mom uses this everyday (and every guest also, it is so comfortable). And it still looks like brand new. No flaws or snags or shakiness. Great product!