This is a nice-looking sofa. Similar to another reviewer, I had an issue with the brackets on the armrest and the seat back being installed upside down and reversed (the bracket that belonged on the armrest first had to be removed from the seat back, and screwed onto the armrest, and vice versa). This made assembly take a bit longer. I called customer service and they were able to resolve the issue quickly and to my satisfaction. Wayfair has the best and easiest customer service that I have experienced in a long time!