It's functional, but not great for any shoes with heels. The plastic shelves are not stable, so shoes with heels fall over. If the shelves were solid, then the shoes wouldn't fall. I've ended up using this as a storage rack for other things, as shoes don't really work for this. Also, the height in between the shelves is a bit short, so if you're trying to put in boots, high heels... literally anything but flats or sneakers, they won't fit! ... As I said, great storage for other items, but not great for shoes.