I really like the planter, but the first one broke because of poor packaging and the second  package was no better.  Luckily it didn’t break, which surprised me.  For packaging, there was only paper wrapped around the ceramic pot and a partial piece of foam on the bottom of the planter.  Wayfair’s customer service, was very good.  They quickly took care of the problem and sent me a new one.  The agent was quite nice, as well.  The shipping, however, needs some definite attention.  If I had reached into the first package with the broken ceramic pot, I would probably have cut myself.