I was honestly surprised - this chair is way better than I expected! Quality is fantastic, assembly instructions were super easy to follow, packaging was superb, the wheels roll way better than any other chair I’ve owned, the tilt function works fantastic, and it’s pretty darn comfortable! My only complaint is the headrest - it only moves up and down, not forward or back, and unfortunately it’s set much too far back, I can’t imagine it actually being helpful for anyones head or neck at all, so I’m going to just remove it. That’s definitely a design flaw, but the rest of it is fantastic. 4.5 stars, rounding up to 5!