Absolutely love these dishes!  The order accidentally got duplicated and when I called to ask for a return label the rep was super understanding and waited patiently after advising me to unpack both boxes and the interior boxes in case there was any damage.  To my surprise one boxed of dinner plates showed damage and we discovered every plate broken in half!   He promptly said the duplicate order would be cancelled, the full price refunded and it would not be necessary to return the undamaged portion.   Amazing customer service and quality merchandise .