Bed was shipped quickly and arrived promptly. Getting box (King size) mattress inside by myself proved to be somewhat challenging. Got mattress unwrapped and watching it "inflate" quickly. There was a chemical odor for a couple of days in the room- which was off putting, but not terrible. Comfortable mattress- although the "cooling" feature seems accurate for the bare mattress, it isn't really noticeable once sheets are on. A few weeks in and we have no complaints. Need to order mattress pad cover!