The chair itself is great. Was pretty straightforward to assemble, and very comfortable. My husband loves it for his new home office. It loses a star for three reasons: 1) would have been nice to have adjustable arms 2) box was *significantly* damaged upon arrival. There was a sizable hole, and one of the legs was badly scratched up because it was sticking out of that hole (pic attached) - this likely happened when the delivery driver couldn’t carry the box, so he flipped it end over end down the sidewalk (!) then up our steps before my husband realized it was a package for us and carried it the rest of the way. 3) the two curved plastic pieces that cover up the arms were missing. I’ve contacted the company listed on the enclosed information sheet, and hope those will be on the way shortly