Ordered several chairs for a medium size boardroom. Of the first 9 received, 8 were damaged on arrival from what appears to be a combination of poor manufacturing and poor packaging. The vinyl upholstery wore through/significant signs of wear where it wraps around from the lower back to bottom of the chair. It looks as though the foam density below this area is inadequate to protect the vinyl. Two chairs also arrived with small punctures, and another 2 had the plastic endcaps crushed. 

Wayfair customer service is amazing, but chair needs to be built better, especially if marketed for commercial use.