I ordered this lamp a couple of weeks ago. The packaging was secure and nothing was broken. However, the adjustable screw for the height was not working correctly. I called that day and spoke with someone in customer service. They were SO NICE and happy to help me. They sent me a new lamp in the mail that came two days later and gave me the option to donate the one that wouldn’t adjust properly. Great customer service experience and the new lamp worked perfectly! Thank you Wayfair!