I have loved this chandelier for months! I've been waiting for the price to go as low as possible and finally ordered it for our foyer/entry hall! When it arrived the box was rather beat up looking. After unpacking it there were noticeable scratches from a big hole in the box. The paint was thin in areas. Overall the chandelier is brown in color not black. I submitted a return/replace form and am waiting to hear back. We have obviously not tried to put it together yet. Even with the issues I still think it will be a much needed upgrade and if worst comes to worst I will paint it myself.