I recently reviewed this item.  These chairs are beautiful and sturdy.One of the seat cushions had a tear in it.
I just called customer service and they were VERY accommodating.
They said it would ship out tomorrow! I dont have to send back the torn cushion.
It it such an easy process that I dont have to order a whole new chair. Ill just replace the torn cushion when it arrives.
THANKS WAYFAIR !!!!!!!!