The first one we received came damaged. The top two shelves were broken. We contacted customer service they could not send replacement shelves but sent us a new bookcase. This second one was packaged totally different. Each shelve was individually wrapped. It was packaged better than the first one. They told us to donate the damaged one and we did that. The product itself is not as nice quality as I was hoping for. The frame is all wood but the shelves look more like a compressed cardboard. I am just using it to display light decorative items and framed pictures and it works great for that. I don't know how sturdy it would be for heavy books.