Disappointed that my dining set did not arrive in the condition expected. It was packed such that there is no layer of protection between the table surface and the outer packing box. Frustrating. Why don't they simply face the underside of the table to the bottom of the box?? At least then I wouldn't have to see the scratches.

Minus one star for a very visible and rough-edged dent, and minus another star for the dismissive response I received from the manufacturer. (Packing materials instruct you to contact Zinus directly before presenting any concerns to the retailer, in this case Wayfair.) They had no interest in my feedback.