I was looking forward to receiving this bed as I had saved up for ages for a new one. I waited in all day for delivery but, sadly, it didn't arrive next day (as promised on the website) so I slept on the floor over the weekend, On the Monday, the courier brought a badly-damaged parcel and parts / slats were falling out of the package as he carried it to the door. No apology - blamed it on inadequate packaging. When I opened it up, there was brown rusty water on various parts of the frame and a small visible chip on the headboard but I just wanted the bed so I have put up with it! I didn't want to wait for another week without a bed. It was almost impossible to remove the rusty marks. Maybe the parcel got wet? The bed was very easy to put together until the last screw didn't line up. I absolutely love the bed and the ivory / cream colour but not the useless delivery service. What a shame!