I have bought a couch, an occasional chair and this wonderful rug : all
on line.   You won't find me at the old fashioned brick and mortar store, I prefer Wayfair...everything comes just as it looked on the ad.   My dining room table came with a flaw....they promptly sent a new when I reported it.  

But this rug is the best buy because ...the color is supurb...the size exactly what I needed....and then the surprise  it is so soft and comfy to have it there by the bed for my bare feet in the morning.

Did I mention the book case I bought?  I don't remember if it was from Wayfair, but everyone comments on it.  Very modern and chic.

That's my experience!