Tel the warehouse NOT to fold this rug in half for shipping.  The wrinkles in the 9x12 rug have still not flattened out, and it has been over a week.  Lovely rug, but the rolling it, then folding it in half then crushing to ship cheaper is a poor idea.  Spend a little more on shipping and deliver a more satisfying product to the customer. Simply rolling it up for shipping would be much better.