We didn’t open and try to put the frame together in the return window. When we went to put it together the side pieces were cut wrong didn’t match up with the end pieces. The dowel doesn’t line up on one of the sides and we can’t put it together. Then I went to get the parts changed out since I couldn’t return it, support said they will send new parts, then randomly got an email saying sorry no parts available. 

This was a huge waste of money and now we are stuck with a half put together piece of garbage.