I ordered this rug to arrive before Thanksgiving and paid extra for it. I was sent an email that said it wouldn't be here till the day after. I replied to the email that I paid extra to have it arrive early. Wayfair called and explained why it wouldn't be here before the holiday and said if I still wanted it they would remove the extra shipping I paid and give me a discount too. They were very helpful and the rug was just what I needed!