Item had to be resent after the first one was returned due to damage by the shipper. It was a gift for my mother and she said when the second arrived at her house, the box was quite damaged also. We told her not to open it until we could be there in a couple days. We’ll let you know after we get there. 
Cheryl Filice
530-802-4020
We opened the box and two parts were damaged. One- one of the slats on the air conditioner was broken, not a big deal, two- the part that fits in the window to fill the space around the air conditioner was broken. We had to use tape to fix it. Doesn’t look good. If that piece can be replaced, would be appreciated. Also, can’t figure out how to make the “heating function” work. The remote shows a “heat button “, but doesn’t seem to do anything.