We bought this bundle back in Jan. of 2023. We loved it at first but after 9 months of use one of the cups got stuck in the blender and we couldn’t get it out no matter what we tried. We called their customer service because we knew the blender was still under warranty. My husband was on the phone with them for a very long time. Finally they said they would send us a new blender and cup to replace the ones that don’t work. We received them in a timely matter and were excited to have a blender again, only the blender does not work! You plug it in and nothing. We are very frustrated. I was able to bust the cup off of our original blender. So now we are using our old blender with the new cup.