If I could it give a Zero Star I would! First of all this carpet was not to my expectations and to return it I would have to pay $27 out of my own pocket or find cheaper shipping elsewhere. Spoke with customer service who said they could only offer me 10% off of  next purpose, wayfair what makes you think I would buy something in future with this policy?! I’ve never had any issues with online purchases before and a big company like wayfair making such a big issue for a return - unacceptable! Buyers beware!