I love the chairs and they are as comfortable as I hoped. The only reason I'm giving it one star less is due to packaging and delivery. We were given a probable date of delivery, then it was pushed out one week, so we planned accordingly. So it was somewhat of a surprise to receive a text and email that the chairs had been delivered according to the original date, and we weren't home to receive them. So we had to call and make arrangements for someone to come by and put them inside. Then when we opened them, there were 9 ball bearings rolling around loose on the bottom of the box. I assume perhaps the box had been treated a bit roughly in transit, but I'm confused because the ball bearings were clean. We took the bottom apart and reinstalled the ball bearings where they belonged, but all the others were surrounded by grease ... so why were the loose ones clean?  But, I love the chairs and we were able to fix the problem so I'm happy.