The lower oven has shelves with built in handle area that makes baking so much easier. The shelves slide out nice an easy, no more reaching into a hot oven. The broiler also works great and oven heats up quickly. The microwave when turned on, makes a rattling sound, even when empty. Not sure if that's normal or if the contractor installed incorrectly. Have not had a chance to use the upper oven but hoping to get some use during the holidays.