For the most part, I really love this electric fireplace. The only reason I give it 4 stars is that once I got the entire unit up my stairs and completely assembled, I opened the glass to the heater box to remove the styrofoam, and I noticed the heater box was dented in. The dent really surprised me as the electric fireplace seemed very well-packaged. I contacted Wayfair, and customer service promptly took care of the issue.