I ordered this chair to recover from orthopedic surgery.  I THOUGHT  all pieces did not arrive 
I texted , called, constantly to complain and ask for the rest of my chair. EVERYONE I spoke with was extremely patient with me. It did go to the resolution department by then I was stressed to the max.  They walked me through my shipment and I realized I did have all of my chair as described.  IT IS A GREAT CHAIR and very comfortable   I do apologize for being such a jerk of a customer!  WAYFAIR is a great store and even better at their customer service!  I’ll be a customer for life (if they will have me back)