I liked the idea of the faucet and bought it as part of a complete bathroom remodel. We had problems from the beginning with water on the cold side not running properly and finally after a year decided to do something about it. I contacted Pfister's customer service who sent out new cartridges but they didn't help--matters got worse, actually--and there was nothing that I could see that was an obvious problem.

But Pfister replaced the entire faucet set and now it's running like it should. Of course, there's the matter of having the plumber coming back out again...and they're not cheap. From that standpoint, the more expensive brand might have been a better deal. But all considered, I'm impressed by Pfister standing behind its product.