Love the toaster, as it has a feature to defrost the bread first then toast it. I keep my bread in the freezer, so this feature is really handy for me. The only drawback is sometimes it does not toast both sides the same. One side is generally lighter than the other side, but still is toasted. This might have something to do with using the defrost option. I don't eat bagels so I don't know how well the bagel setting works. The toaster is shiny and sleek.  It looks great in my kitchen.