I ordered having read the reviews and expected to have issues with assembly.  I started by hand threading all the bolts only 2 turns and only once all the bolts where in place did I tighten.  Assembly was an hour and 5 minutes.  The assembly went very well without any issues of hard to access thread ports.   I do agree that the washers are too small and thin and that the tool is a joke.  But in fairness if you don't have 10mm socket and racket around the house then assembling any furniture may be beyond your skill set.  1 star for accurate description, ordering and delivery.   1 star for the value.  2 of 3 Star for the quality and assembly.  Would like to see thicker/lager washers, leveling feet.    Don't over tighten the bolts under the seat.  4/5 stars total.