The clock arrived exactly when it was supposed to. We were going to hang it in our dining room with our antique furniture but it didn't fit, so have moved it to our walkout basement over our stone fireplace and it looks awesome.  We love the rustic look of the wood and metal.  It does have a dent,  so that same day we hung it, I called the service dept. and within 10 minutes Ms. Valley at the service desk had another replacement clock  on its way and we should receive it within the next week or so.  All I did was send her a picture of it while on the phone and she immediately ordered us another one.  We don't have to box up the dented one and return it, we can donate it, or do whatever we want with it.   Lots of our friends order through Wayfair, but I will certainly encourage other friends and family to do their online shopping from Wayfair.  Excellent service,  it arrived when it was supposed to without any follow up.  thank you