After 5 months of using the chair, it started making loud noises when rocking it. A light high pitched squeak and then a heavier, deeper noise. We used WD40 on it which removed the high pitched squeak. The heavier deeper noise (which you can hear THROUGH THE FLOOR it is so deep and loud) will not go away regardless of how much WD40 is applied to it. I contacted Customer Service, who said that they cannot do a thing to help me because it is more than 30 days past purchase. This is a fabulous feeling given that I have spent over $2,500 at Wayfair in the last year alone. This company truly values its customers.