I I tried to follow the directions that are not written well , everything went well except shelf number two the 4 holes that I put the screw C in all broke the fake wood knocked it fake wood off and broke into the pieces. I called the one 800 number I could not understand them. They said send an email with pictures I did they still did nothing(no cb or emails). I called back again. They said they have my email and their system is down(gave no resolution again)I didnt get all this trouble when I was paying my money for this item now that I have it and Im having issues I cant seem to get help with it. This is very disappointing.