This swing is so comfortable and relaxing!  It arrived in a box that was obviously dropped by the carrier, therefore parts of the swing were split and unusable.  I phoned customer service and they were very sorry for the inconvenience, but made it right by sending a new swing.  It arrived fine and I was very happy with the fast service.  I have stained it and have it hanging in my garden.  It's impossible for me to walk by without taking a few minutes to enjoy the relaxation and comfort it creates.  Thank you so much for a wonderful product!