We have had super customer service with BISSELL and the main reason we purchased this model over a Hoover or Shark. Very pleased we did! Very good suction, smart accessories at the right price for us. I wished it wasn't so heavy for stairs and the hose seems kind of cheap. Time will tell. We've had a BISSELL shampooer for years that's a proven winner. We ordered a replacement part without a hitch feel it's built well. Made in the USA!!!