Packaging was very good slim chance of breaking during transit. Color is very true grey, feels soft, has a sleek look to it. Brews fast, and smells lovely. Coffee tastes really smooth. The measurements in the filter were a little off for my liking made it strong, tinkering with how many scoops found the right ratio for us. You will not be disappointed. I also like that it has a similar appearance to the stand mixers.