When I received my air conditioner we went to hook it up and noticed a big crack in the back
The styrofoam was cracked box had a hole in it
I called for a replacement but they would only offer a refund
The item has gone up a lot in price so I would be paying around $200 more than I did or $40 
This is not a very good way to operate a business in my opinion 
It will be the last thing I ever buy from wayfair
Very disappointed in executive resolution