I absolutely love my machine.  It's gorgeous & easy to use.  At first, I had some issues with the app and temperature of the espresso.  I contacted customer service and they were extremely helpful and patient as we went through the process of reinstalling the app after an upgrade.  I do wish the app had a few more options, such as being able to adjust the temp a couple degrees hotter.  Each time you turn on the machine, it rinses which is great, though I would prefer that to happen after I make my morning cup. Other than those minor quirks, I'm extremely happy!