I was excited to order this chair but when I got it there was dark spots all over it like a defect in the material. The arm and back looked like there was fibers missing. Customer service was so nice and helpful however they did not send me a return shipping label but scheduled a pick up! I thought this was a one time defect and asked to exchange it but the second one came with similar defects on the arm. Decided not to try for a third since it was so difficult getting a return shipping label for both.