The first time I tried using this food processor, the blade was missing.  Customer service was great when I called.  They sent a new blade at no charge. I again tried using the food processor now that I had all the pieces.  It wouldn't turn on.  I reread the directions and went step by step, and still it would not turn on.  My husband could not get it to work either.  I love my hand held kitchen aid mixer as well as my countertop stand Kitchen aid mixer.  I assumed their food process or would be of the same quality, but I was sadly mistaken. [This review was collected as part of a promotion.]