I just received my order, but we originally rented this machine, bc the Upright Proheat model we had at the time just didn't leave us impressed at all & was impossible to keep clean. After renting the Big Green Machine, we had to purchase it. The difference in the carpet afterwards was amazing. It was so much easier to use and easier to clean up afterwards. I also like how the handle folds down to make it more compact for storage. It's expensive, but worth every penny for the quality & results you get. Honestly, if you use this machine and aren't happy with the results you get, then it's simply just time to replace your carpeting. Just sayin' ;-) *If it's possible to edit reviews, I will update another time with before and after pictures*