We have a family of 8, who all love munching on the "good ice", and this machine keeps up with us with no problems. I love the self-cleaning feature. We run it once a week and it keeps the machine clean, and the ice good-tasting. My one complaint is that the "ice full" sensor needs the lid to be opened and closed to reset...so if the ice bin gets full over night and melts down, the machine doesn't reset and start making ice again. We had a mechanical issue about 4 months in, but customer service was very helpful and quick.