Wayfair always has been great and I would have given them 5 stars except for one of the wood parts being cracked. I called customer service and after 35 minutes I finally got through. Couldn't find a place on line to submit this problem properly so that is why I called. Then I found out I couldn't get this part and that they would have to send out a new chair. They were not sure if I had to return the old chair. So I opted for a credit, which I thought was fair.