The chair itself is soft an comfortable. The massage does NOT work and its hard to push the leg part back in place. 
The delivery is a joke it came in two boxes. I had one box for over a week before the second one came. I ordered a a futon sofa before the chair I had to give it away because it was horrible I spoke to a nice CSR Jennifer very helpful. Now I'm stuck with a soft chair and no sofa and too afraid to order anything else.