The first box I received was well packaged bur one of the precut shelves was the wrong size and prevented assembly. I contacted Wayfair and they advised a correct piece would be sent out. I later received a whole mew large box. This second box was partially opened upon arrival. The parts inside were moderately damaged and there was no hardware. Luckily I still had the better looking pieces from the first shipment. I switched out the one piece that was the wrong size and otherwise used all the parts from the first box. The instructions were difficult because some parts were mislabeled. Thank goodness for the pictures in the instruction manual. All in all the hall tree came out nice and completed the look of my entryway.