This chair is very nice. Exactly as advertised. Soft but firm. Comfortable. It was delivered within just a few days of us ordering. Super easy to assemble, less than five minutes. Massage is not intense, as some other reviews stated, which is fine for us. It is not very hard on our chairs (we got two) to retract the foot rest, as some other people have said, but maybe the lubrication wears down over time.