Just what we hoped for--mostly. There is a small ding right on the front, but not worth taking it down and shipping it back. We had already had a bad week where we opened the water heater and found it had been packed damage, too, otherwise we would likely have sent this back. Par for the course these days as no one seems to take pride in their work. Also wish the chimney came on one piece, but we knew that going in. Otherwise, it looks quite stunning against a 12 ft. wall. Operations are just what you'd expect, but it is quite a bit louder than what the description claims.