The Good: 
Great product, very sturdy, gets the job done 

The Bad:
Takes 2 people to convert from sofa to sleeper
Arrived in 3 packages (2 of which must have been 75-80lbs or heavier) 
Minimal assembly directions that are at times difficult to follow

The Ugly:
Box ready Made in the USA in big bold letters
Individual machined pieces are made elsewhere.  Not sure how they got way with this.