I love the cart but there was a piece broken when I received it.  I did live chat and was sent another cart.  Low and behold it had the same problem.  The same piece was broken.  This time I glued it and got it to work.  Didn't report the second one but obviously there is a problem with this item.  It's a factory problem.  The piece that was broken on the two carts was a piece that was installed at the factory.  I have nothing but good things to say about Wayfair.  Everyone was very helpful and I received my items on the day that was quoted.  Thank you Wayfair.