I was looking forward to getting my new palm tree but immediately upon opening the box I noticed one of the tree stalks was broken off right where it met the top of the moss covered foam “dirt”. I called customer service right away and they were outstanding. Wish I could say the same about the palm tree. The fronds and stalks are pretty lifelike but the packaging is subpar leaving creases in the fronds that I doubt will come out.  As you can tell in the picture the pot was totally bent out of shape and not designed to hold the palm upright. Definitely needs placing in a basket or larger pot and weighed down for stability. Nice but not worth the money. Getting a refund.