I was a little disappointed in packing. The memory foam was in open plastic. The cover does not fit around entire mattress topper. Some may not be bothered by this- but I think it would better if entire topper was enclosed.
First time I ordered- box was open. Wayfair sent a new one. I did not have to send the old one back.

Pros: Serves my purpose- add some height to my bed
Cons: Not packaged well and cover does not envelope the topper. More like a mattress pad.