Most of my problems have to do with shipping. I decided to do the fastest shipping method available and the packages still arrived a day late. Upon receiving them, I noticed that there was a huge hole going through the cardboard box. Crossing my fingers, I opened that box first hoping that nothing else was damage, but Lo and behold, whatever pierced the box went through the right arm of the daybed. the little slack of wood has been split and any pressure on it results in a new crack. I know that I can put up the bed and it'll still be sturdy, but it's a big cosmetic defect that I want to get replace. I'm just waiting to hear back from the company to get a replacement arm. 4/5