We’re very pleased with our Delonghi Magnifica EVO.  Everything worked right out of the box.  We did make a couple of calls to Delonghi support on a couple of very minor set up issues issues.  One was in the manual (RFM stupid) the other was an issue with the LottCreama function which was a simple fix.  Delonghi customer support was outstanding!!!  We previously had a Jura which died after about twenty years of use and over 30K cups delivered.  Tried K-cups for awhile and hated it so we went back to a fully automatic.  So far we’re very pleased.