I purchased two of these trees..Delivery was quick. Set up was extremely easy. I had an issue with several of the springs that attach the  lighted wires to the base.....well I have to say, I contacted the company "Alpine" to report the issue. They answered promptly and responded by replacing the defective tree quickly. Sometimes items have issues.....but knowing how this company stands behind their products I would not hesitate to buy from them again. The product itself is beautiful and the company respresentative fixed our issues.