The first chair we received was obviously previously owned merchandise.  We have never received anything from Wayfair in this condition before. It was poorly packaged, the base was broken, and the casters had lint and dirt embedded in them.  Called customer service and they immediately shipped out a new chair.  The replacement chair was covered in protective cloth and plenty of padding.  The chair was very easy to assemble - only needed four screws and the wrench was provided.  Bonded leather doesn't really look like true leather but the chair is still very attractive. The color is exactly as pictured and the brass nails are a nice accent. The mechanism designed to raise and lower the chair works flawlessly.  It swivels easily.  We purchased a hard, protective mat to place under the chair because it was too heavy to slide back and forth on our carpet.