The original lamp was completely shattered when it came. I contacted wayfair and they shipped another set of lamp free of charge. Process was super simple too. Did not have to return the damaged lamp, which was nice and convenient. The condition of the second set was perfect. The lamp looks just like the picture. The base feels a little cheap but when looking at it all together (when pieced together), the quality of the lamp was a thumbs up. No one is gonna try to disassemble the lamp except yourself... so overall great lamp :)