Curiously, instead of "Wayfair Basics" shoe rack I received a box shoe rack. It looks exactly the same, so I didn't bother contacting the customer service. Maybe it is indeed the same unit. Anyway, keep in mind that this unit is good only for slip-on type of shoes (pumps, slippers, etc.). Lace-up shoes do not fit properly on the rack -- the wire protrudes through the upper part of the shoe and stretches it. Otherwise, great storage solution.