With the purchase of our TV stand being the first ever purchase from  Wayfair, we could not be more pleased! It arrived very promptly and it is a great piece of furniture, once assembled. It did take a couple hours to put together but is a solid piece of furniture. We had a little snag and in calling customer service, we had the best customer service rep we have probably ever had.....she was pleasant and kind, and it was 4 days before Christmas! She stayed on the phone until she figured out  a solution and made us very happy customers!