The sectional came in longer than expected which is disappointing but ratings are on sectional itself. I feel as if this sectional in Grey is lighter in color compared to the image shown above. Although the seats are very firm (and is what I was looking for), the back cushions are Velcro and removable, it's very easy to assemble together as it came in two boxes and it would be nice if the last seat cushion of the chaise part doesn't move so much when bumped into or sitting on the seat cushion next to it. Maybe if they made the last two seat cushion on the chaise part into one seat cushion, it may prevent it from moving and may stay in place. Overall, it's a great sectional and is very firm as wanted yet sits nicely in the living room along with the rest of the furniture.