The chair is as it appears on the website photos. The chair is not easy to assemble, and the instructions are not clear - just small pictures with chair parts and pictures of screws. However, the identification of the screws on the instructions does not match the identification on the screws on the packaging. The screws that attach the arms to the back of the chair appear to be too long because they cannot be screwed all the way in (see photo). I called the number for customer service that was printed on the instructions. After being transferred to two different individuals, I was told to e-mail them a picture of the chair, which they would show to someone in the company, after which someone would get back to me. The person I talked to did not seem to understand what the problem was, and they don't seem to have a readily identifiable customer service department or representative.