We received the chair today and when putting it together found broken pieces in the box also box looked like someone had returned the chair previous to sending it to me. This is a XMas gift and really don’t want to have to take apart and send back but will if it doesn’t work once put together.  Luckily the remote can be glued back together. I’m still waiting to hear if it’s getting warm it has a heater and it wasn’t getting warm last I heard. Will probably end up returning if heater doesn’t work