This faucet is beautiful, but  I need an extension kit as my tiles were too thick. Seems impossible to get. I left several messages for the company on the phone number they have on their website. I then emailed back-and-forth with someone that doesn’t seem to understand what I am saying. They asked me to PayPal money to an address in order to send me an extension kit. They didn’t even have my shipping address, so how did they come up with a random number of $15? It’s very suspicious as well that they don’t even provide an address for the company.