This is the first time I have ordered anything through Wayfair.  I was very pleased with the process.  I was even more pleased when my product arrived and I saw the quality of the product, and that it arrived well-packed and 
un-damaged.  Thank you, Wayfair!!  You now have a new customer (and I will recommend you to friends as well). 
The only issue I had is that on the day we expected the delivery, we were at home, and when the item was delivered, the driver just dropped it on our doorstep and didn't ring the bell to let us know that it had arrived.  If we hadn't heard something going on at our front door, we may not have known it was delivered (because we might not have checked until much later on, and someone could have taken in in the meantime).  Not saying we live in a bad neighbourhood, but with Christmas around the corner, you just never know what might happen.
I LOVE Wayfair!!