Based on the reviews, I decided to order this sectional.  The couch cushions are hard. However, the ottoman cushions are soft. No predrilled holes for feet. Some of the pieces don’t fit snuggly together (leaving gaps especially where the two base pieces come together).  I wanted to loved it. Unfortunately, I will be paying the $90.25 to return it. Update: Instead of the $90.25 return shipping fee, Wayfair charged $169. I wasn’t aware until they issued my refund.  I will be disputing with my credit card.