Customer service has got to be the best anywhere.  
Loved the sofa but there was a problem with it.  Could not of been easier to work with the folks at Wayfair to get a replacement.   Sofa is just what I needed for spare room.  Easy to convert into bed.  
Sofa gets a 5 star rating but customer service gets a 10.  Thank you Wayfair for your top rate Customer service