We were expecting a three seat couch with a storage ottoman, but it came in a very small box that wasn't even big enough for a shelf.  It was not what we were expecting it to be based on the description and picture on the website.  We are returning it without even opening the box.  It was difficult to start a return because they didn't have a phone number to call to talk to an actual person;  it had to be done by chat on their website.  The  site stated that there would be no return shipping fee, but we were charged $58.00.  We are disgusted with the product and customer service and will never order from Wayfair again.