As a first time customer of Wayfair I am extremely impressed.  I placed the order for my sofa through the phone service and worked with Kathy in Utah.  She was easy to talk to and very helpful.  The delivery date from purchase was about 6 days and excellent.  A contract delivery service in San Leandro, CA not only delivered on time, the assembled the couch, checking for any tears of defects.  They also assembled the couch (legs) and carried away the packaging.  It was a delivery team of 3.  They called me about 30 minutes before their arrival.  I love the couch, the expertise of service and the on time performance.  As a new customer I  did take out a credit card and will be using it in the future.  Please pass on my compliments to Kathy and the San Leandro delivery service.