The customer service has been terrible, the delivery guys were appalling, dumped it in my lounge and told me I should have booked premium delivery if I had wanted it unpacked, as above photo shows, hole in corner part, also huge orange line beside and on first seat!!! Never again Wayfair! Sat on the middle part for 1 hour, got up and the fabric is all loose and dented, I am 9 stone so not at all heavy. Will never buy from Wayfair ever again after all of the disgusting customer service and damaged goods arriving, I will be sharing this all over to stop people having the same experience as me.