It arrived in good condition.  Putting it together was very time consuming.  The allen wrench provided is very difficult to work with.  There are tiny spaces, so you can only get about an 8th of a turn at a time.  I have a screwdriver with an allen attachment and that simplified the matter.  I would suggest including an allen screwdriver with the parts instead of a wrench.  Your customers would be happier with that arrangement.