Let me first preface this by saying my review is more about Wayfair's customer service than the product itself. I received this fixture and it was lovely, but unfortunately a chunk of one of the shades had broken in transit, so I wanted to return it to purchase another product. I called Wayfair to conduct the refund process and spoke with Skylar, one of their customer service reps. She was very pleasant to deal with, and let me know that, because the product arrived damaged, I would not have to return it to Wayfair. That was significant in an of itself as it was a bulky package! She also indicated that my refund would take the typical 3-5 business days, but lo and behold, it arrived back in my PayPal account within hours. Later that day, I received an "apology" email from Wayfair (even though they weren't the ones that damaged it), and an email advising me of the refund. I find all of that fabulous customer service. Thank you, Wayfair!