I very much wanted to love this chair and for the first 3 days, I did, despite one of the arms having a small tear in the fabric when it arrived. However, after 3 days, the tilt feature stopped working. I was concerned that I would be responsible for dissembling and repacking the chair for a return. However, today I used the online chat feature and Michael N. has arranged for a new chair to be shipped to me tomorrow. He even checked the history of the product to see if there were any known issues with this product. There is not. 

Pros: Tall back, good looks
Cons: Minimal padding.