This sofa looks just like the pictures. The back is indeed stiff, but the seat filling is comfy. I saw an earlier review complaining it bounces up when you get up, and it seems they took that feedback because mine has a velcro to attach it. So it doesn't move when you stand. The side pillows were a bit twisted, so some more care could be put into their manufacturing and packaging. The buttons sometimes pop out depending on how you sit, but not a big deal.