The instructions were a bit confusing, but we eventually figured it out. We found that there was a warehouse error with one of the seats construction. The pattern was switched and the screws ended up going through the piece instead of within. Luckily we were able to fix the issue. Besides that error, the couch is extremely comfy and firm, but not too firm and not to mention, the material feels really nice  soft. Oh and it comes with instructions on different sectional designs you can do with the couch, which I thought was really nice.