I ordered this headboard through Wayfair.com but it comes from another company.  Everything came as ordered (2 packages).  Pieces arrived in good shape except for a stretcher board which had tape residue on it.  I was able to clean this off, but with some difficulty.  Upon assembling, when we got to the stretcher board again, the holes had not been drilled properly so there was a gap between the headboard and this piece.  We called to complain and were told to take pictures (which I did) and then was told they needed "better" pictures.  Finally we told them the pictures still showed the gap and we wanted a new stretcher board.  They sent another part to us but when it arrived it was not the same white color, so we just re-drilled the original piece and it fit just fine.  This company was not easy to work with and needs to just drill the holes correctly - BEWARE!  Headboard is very well made and looks great in my "beach themed) room.  I would still recommend it even with the problems.