My purchase was easy-peasy!  This mattress is firm as described, but the pillow-top like foam gives it a luxurious feel for a "bed in a box" hybrid mattress. No foul smell when opening and took no time at all to open up and take shape. I let it set for 3 days before using to be sure. Ratings were very helpful in making my decisions. Checkout was flawless.  Delivery was timely, not to mention very quick. Quality of my mattress was better than I expected and the price was EXCELLENT! Can't ask for more than that!