This is my 2nd review on this lamp. Having purchased so many items that I dearly love, I shall continue to purchase wonderful items & this will not change.  NOW RE: this floor lamp,..Could not get it to work after trying every outlet in my home. Connected w/Wayfair rep & she told me to not return this one BUT a replacement would be sent . It just arrived & WHAT A DIFFERENCE!. the malfunctioning one obviously has been used, parts destroyed. The replacement had tags attached from the manufacturer. First one did not. I concluded that the 1st one had been a "RETURN"...& no one at your end checked it out & they just turned around & resent to the next customer,,,ME. Connected w/Hayley W & she told me to "just" keep the damaged one & sent me a new one. I feel whomever @ your end is responsible for checking over the "returns" did not do their job.