It is always hard to order anything on line because you can't see it or try it or check the fit.  Fortunately, this chair is the bomb!  It came so fast, it was easy to put together, and so soft with lots of support.  Despite the problems I had with the order and ended up paying much more than it was originally listed for, I still like the chair a bunch and actually just bought a second one!  Plus, I got the second chair at the original listed price!  Go figure.