Loved dealing with wayfair. Quite a few kinks in the system though. First bed we ordered had to be returned because footboard was no longer available. 2nd bed came with a frame which on the specs said was not included so I ended up with 2 frames. Bedpost had the holes drilled on the wrong side so had to order a new post. Instead received a whole new bed. Customer service was great, returning items easily done, items arrived in a few days. Great experience!