My desk arrived in less than ideal condition, yet I was happy for this mishap because it showed me a major issue within the base design of the desk.

The tops are nothing more the pressed wood with a very cheaply bearly glued on laminate. 

The laminate on mine was broken and lifting off on both the lower and upper tops.

I would like to give the service department 5 stars for refunding me.

I will only go with a real wood top from here out.