Sadly, I’ve tried to phone Wayfair and the disconnect me. I’ve tried their chat function to no avail. Unfortunately the cheap u shaped wires that came with this chandelier make it impossible to assemble. I watched a video on the crystal installation and the show a well made clip to attach the crystals which is not what was included in this shipment. The wires they included are so flimsy that they cannot support the weight of the crystals. DO NOT BUY THIS LIGHT