My first ever order from WayFair arrived nearly broken in half. Of course it was the desk top, the thing that makes it a desk. Completely useless now. 
I contacted support and heard nothing from their manufacturer. Thankfully, WayFair sent a follow-up email asking if I still needed assistance after “not responding” to the manufacturer. 
I don’t expect this to go smoothly given the lack of in the moment support from WayFair themselves. Might just delete the app after this is “settled”.