I was sceptical when buying this bed because of all of the reviews about the missing hardware, so I called customer service, they sent a note with the order to the manufacture to make sure all of the hardware was included, and it arrived with all promised hardware included. However, the footboard that we received did have a crack in it, when I reached out to customer service to order a new footboard they were very accommodating and helpful. I would give wayfair a 5 star rating and the bed a 3 star, it was incredibly difficult to put together and the broken footboard was not impressive either. I think this manufacture has very poor quality control. I will say that the bed looks really great once put together with all the proper hardware and non- broken parts though. If you do decide to purchase this bed I would recommend calling ahead to wayfair to ask them to ensure all parts are there and in correct working order and I would guess that you will have a pretty good experience. :)