I really like the chair, however, the instructions were terrible, one of the allen wrenches was missing, a couple of the bolts were missing... from how it was packed it was obvious someone else had returned it and given up on the directions and must have missed repacking a few things.  I have gotten "seconds" several times from Wayfair and hesitate to shop there unless I really need to.  Yes the will return, but it just lengthens the time of when you have the item ... it would just be nice if they would get it right the first time more often than not.