I ordered this bench as a gift for a family member but when they received it, it had many faults i.e different coloured baskets, dents, scratches etc. I emailed your customer service and they replied promptly giving me the option to keep it and have a discount or to have a replacement. I chose a replacement and another one was sent out within days. I was very impressed with the service and professionalism. I will definitely shop at Wayfair again as I know that if I ever have any problems they will sort them out without any hesitation. Very impressed and happy with Wayfair.