I had to purchase 2 of these.  The first order included a 5x7 rug and it did NOT arrive.  I reported it.  I got the other part of the order.  That was a runner about 2x7. The rugs came from different states.  I reported this and a CS rep made a call to FED EX.  They said my 5x7 went to the wrong facility.  Long and short of it, I had to order another 5x7 rug to make sure I would have a rug for the holiday.  I got the replacement in 2 days.  The first rug 5x7 has not arrived.  I ordered it in November.  I have not relief from FED EX or WAYFAIR !! This raises the idea of theft.  The rug itself in lovely, but I got ripper off.