I have ordered a rug from this brand before, had no issues. Ordered two for our bedroom and one had a huge rip!!! Thankfully wayfair has great customer service and they are shipping a replacement, but for what this rug cost, clearly the companyowner is making HUGE profit margins because it is cheaply made. Also it is very slippery on hardwood unless you plan to put substantial furniture on it, you will need rug grippers for underneath.