First clock did not work. You would hear the “tick” but the arms would not change time. Contacted wayfair for replacement. Very responsive and wonderful customer service. Had to wait a few weeks for replacement clock due to backorder (communication from wayfair on this keeping me updated was great). Second clock just arrived this week and same issue. It “ticks” and some of the gears move, but the arms do not move. Seems all of the clock  mechanisms are cheep and poorly made. The wood and design of the clock are nice and just what I expected. Would not recommend it though due to receiving two not working.