I purchased thirty frames as part of a museum ship project.  Unforunately whoever took my order wrote down the delivery address incorrectly.  I called back after checking the order and discovered the error.  The three packages were to be delivered to Pier 45 but they wrote down Tier 45. They could not correct the error but left it to the people in 'shipping' who also did not correct the error. This resulted in a delay of several days before someone at FedEx figured out the error. Not at all pleased by the SNAFU but frames arrived undamaged and were just we wanted and at a good price too. Great product but customer service sucked.