I received this chair well packed so no damage. It was delivered and brought into my front door. It was simple to screw the legs into the bottom. 
My husband didn't think I should order a chair without sitting in it, but I have ordered many things from Wayfair with satisfaction.
It's a pretty chair, looks just as the picture shows. Not super comfortable  but for my office, so suitable.
The negative was the strong odor from this chair! Not a pleasant odor but I turned the ceiling fan on for a few days and sprayed the chair with Febreeze. It's better now.
I am 5'9" and the seat is a little shallow, you can't sink way back into it but I am not planning to sit in it for hours.
It seems very well made as you would expect from Serta. The fact that it's made in the United States, (NC) leaned me toward buying it. Nice to have something made here.
I would recommend this chair.