The chair arrived in great condition and was packaged well. The quality was nice and it was very comfortable for my 5'4" frame. But it was too petite for the room. I had purchased it for a reading nook in a guest room but the 9' ceilings and low profile of the chair back made it look like doll house furniture.  I should have trusted more in other's reviews of the size. So I sent it back. :(