I love this soap dispenser. However, a few weeks after I bought it, it stopped working. I changed the batteries but that did not help. So I called customer service and they tried to troubleshoot the problem over the phone. 
That didn't work so they sent me a return label . They were unable to fix it so I was given a. replacement. I just hope that the new one does not stop working soon. And if it does, I hope the warranty will still apply since I have already received one replacement.