I bought this cooler about one year ago and the top ended up warping to the point one of the latches wouldn't stay latched. I contacted customer service and after providing several pictures, they promptly sent me a replacement (haven't received it yet). Nobody ever sat on the cooler and it was not mistreated, so I'm not sure why it would warp. The latches are not very secure, which seems to be a design flaw. Customer service was good, but I rather not have to deal with replacing a cooler after one year; says something about the quality of the product. Because this cooler only lasted one year, I'd have to give it low marks and I would not recommend it.