I changed my mind about purchasing this item about 2 hours after I ordered the carpet cleaner. I canceled the product via the website at that time. The following day, I checked to confirm the cancellation. The product had been reordered and scheduled for delivery a few days after the first order should have been delivered. I canceled this order as well. The carpet cleaner was delivered despite the cancellations, forcing me to drive to a FedEx office and return the item at my expense. I am not impressed with the systems this company uses to track orders.