I had issues with the first shipment, as the item itself was defective. However, the customer service was impeccable. I even had a gentleman call me to inquire further about my experience, which was nice. 

The item itself is okay. It does what it does, but even with a second - more effective - product in my possession, the top piece is still not completely flush with the bottom piece. While it was nothing like the original item that I got, I'm still kind of disappointed with it and may even go back to the dish I was using. 

It may just be me, though. This butter dish may be for you if you plan on using the butter within a day or two. Be mindful, though, that whatever is under the top piece may be exposed to air or other contaminants (e.g. ants).