To improve ..have a better inspection of returns.  I purchased this item as an “open box”. 
I was told it won’t be damaged, but, I could not return it. I took a chance. It could be beautiful, but many of the flowers, and stems where broken, or missing. Now, I will have to buy some extra flowers, and fill in the empty spots. I don’t know if that is why it was returned or if it was just pushed back in the box without care.