Shipping was quick and the communication about it was really, really good! The item itself is great. I was worried it might be too short to be useful to our almost-two year old, but once we got it out of the box, the height is actually rather perfect for younger toddlers. The pieces are lightweight to move but strudy to climb on. They feel well crafted with strong seams and strong cloth. Most items have a handle too which is helpful. Can't wait for our boy to see this on Christmas Morning.