This sofa is VERY heavy, mostly the matress. Fedex would not deliver it to my home. Wayfair customer service reps, absolutely the best service reps I have ever encountered, arranged for a different shipper to complete the delivery. Alas, one of the two metal frames was bent. My sofa can only be converted by removing the heavy, hard to manage matress. I called the customer service rep. They said they would send a replacement once I confirmed my email. The email contained a list of things I had to do before they would replace my part. I am not overly computer literate and told them I had neither the ability nor the accessories to complete their list of tasks. They suggested I return the sofa, a practical impossibility given its weight, size and the complexity of the original packaging. It sits in my spare room, in bed form, and my dog loves it, a $900 dog bed, woo hoo. This manufacturer were great, but I'd avoid doing business with these people.