I'm in business and always answer reviews because I want my customer to tell me what they think about our products.  BUT I never answer reviews in hopes of wining something.  I'm going to be honest and not try to win something.  I built furniture for years for Franciscan.  I like the chair and would give it 5 stars for price and quality, but it is way to small for my 230 lb and 6 ft frame.  The back of the chair is too low to support my head.  I would recommend it to people with smaller frames.