Had a DIFFERENT BRAND for 5 years and the "metal" scratched off leaving white plastic. Then it started leaking and I couldn't access the washer because the allen screw was stripped. Went for Kraus because I have their faucets in 2 bathrooms and love the look and function. The 2 times I've ever contacted the company I've had great service. This faucet install was awesome and you don't have to tighten it from behind the sink! Whole system was genius and it looks and works great.