Shipment was timely and share usually put together with in 5 minutes. Comfortable, Gift for my husband who is 511 and he fits very comfortably . Not all of the control lights work but the function seems to work.The Massage is is soft but nice. The heat is barely detected. The only real problem is folding the chair back from lounge to a sitting position. I personally Can I do it it is too strong. My my husband is very strong and is difficult for him.