Terrible product and terrible customer service. I will never order anything from them again. The top step caved in after 2 weeks. It says it hold 60lbs. My dog is 50lbs. I called for a refund and they asked me to send pics. Then told me a refund would not be issued as I “misused” the product! Called customer service and they said to provide her the emails and she would send to management. Called back to get status and girl was very rude, talking over me, finally told me to mail back but I would have to pay for it. Beware of this place. No customer friendly and accuse you rather than admit their product may have been faulty.