I like this vacuum cleaner, but I’m disappointed in its main feature that’s advertised. The picture of the woman vacuuming on steps saying it reaches 12ft. Just isn’t true!! The vacuum falls over every single time I reach out to clean no matter how I position it. The hose will not extend to 12ft and stay there, and it’s why I purchased the vacuum. The vacuum slamming on the floor is the most annoying thing EVER. I’m returning it doesn’t work as advertised.