I would give this tree negative stars if I could! Do not buy! The tree in the photo is not the tree you will receive. This product is not full, branches are flimsy and the tree is nowhere near 6.5 feet! 

I will say, however, once I took time to call customer service, they made right and sent me a label for free return shipping. The service rep I spoke to was very helpful and apologetic. I appreciate the good customer service!