When I received my clock, the hands would not turn.  The gears are made of plastic and weren't connecting properly.  I emailed Wayfair and they immediately sent me a new clock and refunded a portion of my money due to the inconvenience caused.  Unfortunately, the next clock only worked for an hour before the same problem occurred.  When I reached out to Wayfair a second time, they offered to try again with a third clock, or refund my money.  I decided to give it another shot since I think this piece is so beautiful and fits my space perfectly.  Third time was a charm, and my clock has been keeping perfect time for over a week now!  I was going to give this product 4 stars because the manufacturer clearly has some bugs to work out, but Wayfair's customer service was so wonderful that I was able to get a working product that looks beautiful on my wall.  I'm very happy with this purchase!