Talked with Wayfair customer service.. Sorry very poor with no CS Training.. After I explained the issue of the item being defective, He assisted nothing wrong with item.. I again told him the flames are supposed to flicker for an authentic appearance.. He started that not in the description.. I told him it worked for a few minutes only and after troubleshooting turns off unplug etc. Still nothing. He insisted that nothing wrong with the item. I 
the requested supervisor put me on hold
 until called disconnected..