I had a last minute problem that prompted me to call Wayfair. I could not have had a better experience. The chairs I had ordered were not set to be delivered until after Christmas. I needed the chairs by Christmas Morning. The operator I dealt with was very sweet and extremely competent. She sent us a "substitute" set of chairs similar to the ones I had ordered. They arrived on time and were a beautiful addition to the dining room. They were very attractive and comfortable. 

Pros: beautiful, easy and comfortable
Cons: No Cons!!!