The bed itself is brilliant and the instructions and hardware packs were very clear.
However disappointed with delivery.  Was expected between Tuesday and Thursday and email said I would be contacted to arrange a suitable time.
I did not get a call, on the Thursday morning I came back from the school run to find 3 large heavy boxes dumped in the porch, no card to say delivered or that a neighbour had signed for me.  I find this disappointing as it is a considerable purchase price and was given no proof of delivery or warning of a delivery time.  Luckily I was just on school run but what if I had been out all day and something had happened,  I had no proof that it had been delivered.
This made me give a lower rating on service, but the product itself does the job I hoped it would.