The heater was delivered in a package that was adequate to protect the item. No assembly was required. During the first use, I did notice that normal 'new heater' smell quickly went away. Overall, the heater is a good unit. It heats up a small room/office really quick. There are a few settings, high, med, and low. All of the settings are quiet compared to other heaters I have used. The low setting is quiet enough for me to use the heater and be on a conference call for work.

I would definitely recommend this item to others that I know.