I purchased my 12-in-1 Double oven directly from their website and didn’t have any problems. We use it for everything and haven’t used our regular range/stove for anything but boiling water or making soup !!! We have 4-6 people almost every night and the oven is big enough for for the whole meal. Cooks the veggies and fish and finishes all together. We love the ease of use and cleaning is a snap.

PA