We love this trash can....I know, sounds weird. Had it for 3 years then started having some issues with the closer. We ignored it, although it was getting annoying. Then the hinge lid cracked. I reached out to customer service and within 2 weeks, we had a new lid. When that didn't fix the other issue we were having with the closer, they sent us a brand new can!
The best part of Simple Human isn't necessarily that the quality of their products, it is the fact that they will stand behind the product if for some reason there is an issue!!
I would highly recommend you purchase this product!