We bought this because of its capacity, high lift, cool sides and style. Most of the bad reviews state the toast is too over or under done. You don't have to select one number or the other, you can use an in between setting if necessary. We use a lot of toast in the morning around here and with the high wattage rating our needs are met in a jiffy. Our counter space is limited and the compact package is a nice fit. I did stick a set of "mini sliders" on the feet of the toaster so it slides out of its hole nicely. We've had this toaster for a month now and used several loaves of bread and a few bags of bagels. [This review was collected as part of a promotion.]