Our son bought us this toaster for Christmas to replace our old 2-slicer. It looks nice, toasts nicely, and fits all kinds of bread. Unfortunately we kept finding that the elements come on and toast both sides of the item even when we push "bagel". When I looked in the manual, it actually states that bagel function will toast BOTH sides! What is the point of this button??  My son bought it knowing that we like the bagel button on our old machine (which I unfortunately got rid of after Christmas!) because it did NOT toast the outside of the bagel!  Doesn't sound like a big deal, except that he never would have purchased this model had he known that it did not actually have this much desired feature. Does this button actually do anything?  I'm kind of wishing I'd held on to the old toaster just for the bagel function!  I feel that this product misrepresents itself, unless "bagel function" has some new meaning and I'm just out of the loop!  Eating overly toasted bagels for now...