This glider & ottoman arrived a quick 8 days after I ordered it (I live in northern Ontario) and was in perfect condition -- not a scratch or tear in the fabric and it required no assembly! It is so comfortable I cannot wait to use it in our nursery (baby arriving Jan 2017). The arms are well padded for those expected long nights of holding baby, and the seat (bottom & back) are both very comfortable. Other reviews said it was a firm, but I found it just perfect & supportive. I am 5'8 and the back is high enough to rest my head comfortably, which was something I was searching long & hard for in a glider. I purchased the grey glider and the colour is perfect, just as advertised. Overall I am extremely satisfied with this purchase! Note to other Canadians: the shipping was free & there was no hidden duty fee upon arrival :)