I purchased this microwave in december. When I purchased it it was missing the hanging bracket and screws. I contacted fridgidair and they sent me out the missing parts strait away. Awesome customer service. For the microwave itself I'm going from a little 900 watt microwave to this, so it took some time to adjust to not needing to heat at the same time as I was before. Otherwise it is an awesome microwave, with great features. I am so glad I chose fridgidair for my microwave. Would recommend the company and products to family and friends.