I have a damaged drawer and requested it to be replaced. I went through the process online to get the drawer replaced. After completed it said I would hear from an agent in 24 to 48 hours and that was 5 days ago. I have no idea what the status of my request is. This is my first time ordering with Wayfair and it may be my last. I was looking at purchasing a tv stand for $1000-$2000 but if the $200 dollar order is a mess I don't have a lot faith to spend more.