I bought my steamer at JCPenney and was able to use it once. It was wonderful! I was finally able to wear clothes I could not for a long time because they wrinkled too easily. I ended up being too busy to use it again for a few months, but when I plugged it back in and tried to start it up, it just didn't work! The heat plate got mildly warm, but not hot enough for it to remove the wrinkles, and I could see small amounts of steam emitting from the machine even though I wasn't holding down the trigger. And even if I  did keep the lock on for several minutes, the steamer wouldn't do anything besides filling up the room with it's buzzing and plastic smell (but in it's defense it's still quite new). I will keep on trying a few more times to see if it works, but I wouldn't let my negative experience completely deter you from buying this.