First, the woman who took my order was excellent!  Unfortunately I do not remember her name.  I have a hearing disability, and she spoke slowly and clearly and I had no trouble understanding her.  And, I never had to use the word "disability," all I did was tell her that I didn't hear well.  If I had a business in Athens Georgia, I would be trying to hire her away from you.  If she was the only part of your operation, this would easily be a "five."  

But, she gave me a delivery date of 25 February (today).  Good information, so I can plan around it.  But the frame came several days ago, I came home to find it leaning against the wall next to my front door, clearly visible from the street in an area notorious for front porch theft.  The mattress is not here yet, and the most recent message said it would be here by 01 March.  So, what days will be safe for me to leave home without having to worry about theft?  

A great start, but fumbled after