The WORST customer service ever! The spa developed a leak (or had one when it was delivered). Unfortunately their customer service says it's our problem to figure out what is broken, then they will send the parts (as that's what's covered after the 90 warranty). Note it was delivered March 8th and now it's mid-July. I originally called the warranty department June 29th, so it's past the 3 month warranty by a couple of weeks from the time I originally tried to put the claim in. As for the spa, it's fine if you don't mind a leaking spa.