Prompt delivery, everything was packed well with no parts missing or damaged. The assembly instructions were very well written and easy to follow. Although it stated you’d need 2 people to assemble this, it is easily a one person task. The final product is beautiful, comfortable and very good quality. The pale ivory is a light cream color. I did use different casters from those provided because I am using this on a wood floor without a floor mat, so bought special casters that do not damage wood floors. Highly recommend this chair.