Our first chair was damaged, the way it had been placed in the box meant the chair cushion was compressed and the material was marked. The chair was replaced quickly by Wayfair which was a seamless process. The second chair arrived in much better condition but still had marks on the material (less obvious), I couldn't face returning it again. The chair is comfy and super easy to put together, the colour is pretty much as the photo shows. I just think that velvet material is just prone to marks.