I received the box and it looked like it had been opened before. Parts missing??.. We could only make 4 tiers instead of 10 and the canvas to hold the shoes droops, again we are missing parts, the instructions says we are to have 3 rod lengths and only got 2 lengths... It wasn't quite as pictured. This was the first time I received a product from wayfair that was incomplete. I am sure this product would have worked if I had a complete set. Pretty disappointed to have wasted my time.