Holes do not align on couch and did not come with instructions. Horrible customer service. I had to keep calling them about a defective couch that they gave me. Kept telling me someone would contact me and they never did. They ordered me a new couch and it was the WRONG ONE. Asked for a refund and they told me I would have to return the DEFECTIVE couch that they gave me and go BUY MY OWN PACKAGING MATERIALS. Finally after a month out of having wasted so much of my time I finally just told them to send me a discount and they could only provide a 25 off discount. Ridiculous and will never use wayfair again.