Directions were vauge and pieces were not marked what so ever. So when you open the box you are just looking at a pile of wood, then you must decide which pieces are what by looking at  black & white illustrations of where holes are drilled. The finish is also really unforgiving. They do however send a marker to touch up scuff marks. Once assembled if you stand back the shoe rack looks nice but I would not make it a center piece of your furniture decor. For my small entry way from the garage it will serve its purpose.