The chair arrived 2 days after ordering - about 1 week ago. It is very difficult to order a chair on line which you have never seen nor sat in so the reviews helped me considerably.   I am 6" - 1" and 195 lbs.  I was concerned if my shoulders would actually fit comfortably inside the seat back (as compared to very narrow airline seats).  They did.   The chair is quite comfortable (firm) and seems to be of good quality.  The charcoal gray is very close to the color in the pictures displayed.  The castors roll easily over my wood floor.  It took me more time to remove it from the box and unwrap it then to put it together - came in 3 parts - chair, spindle, and base.  Tilt adjust and seat height adjustment is very good.  Fabric material and stitching also good.  For the price this is an excellent chair and I recommend it and give it 5 stars.  What you see on line in the description is what you receive so the decision should be easier to make.