The loveseat is great -delivery driver and helpers wonderful - Wayfair customer service is non existent and extremely frustrating. When loveseat arrived without sofa after waiting on hold to speak to customer service over 3 hours over the course of 3 business days I was finally given a delivery date for sofa. Wayfair then had audacity to illegally charge my debit card 9.99 for inside door delivery. Two days later and I’m still trying to get this resolved.