I love the look of these chairs and they are very comfortable.  I will keep them as they are exactly what I want.  However, when putting one of the chairs together I was unable to assemble one because the screw inserts for three of the screws were missing.  Not wanting to ship the chairs back, I located the screw inserts at Lowe's for about a dollar apiece.  After watching a couple of youtube videos, I was able to install them and the chair is complete.
I am used to having a piece of "assemble yourself" furniture having issues, but having three pieces missing that were supposed to be already affixed into the chair was a bit much.