Very Disappointing Product and Terrible Customer Service

The drawers are poorly designed—missing screws, and they don’t open or close smoothly at all. Every time I try to open them, I have to push them, and closing them is even worse. It’s almost impossible to use them properly. I wanted to return the item, but customer service has been unhelpful. They expect me to take the extremely heavy package to FedEx, but I don’t have anyone to help me with it, and it’s just not feasible. Very frustrated with both the product and the lack of support from customer service. Would not recommend this item or company.