We like our chairs very much but one of the backs of the chair the fabric is bunched up because it wasn't sewn on tightly enough.  I have been smoothing it down and sitting in it daily for 2 weeks and it is getting better.  So no need for an exchange.  The seats are attractive and a bit hard on the seat but they'll probably won't wear out as fast! Very happy with the fact that they swivel.  A great feature.....