Though the first unit delivered was damaged, Wayfair replaced it immediately at no charge. It was heavy (100 lbs), but relatively easy to assemble. It is solid, looks great and does what I was looking for in a low profile storage unit in my office. We had to recycle the damaged one (didn't have to return) and that cost about $13.00, but certainly less than return shipping. Good product and great customer service. Thank you.