The gray color on the actual chair is not even close to the pictures. In person, I honestly couldn't tell if i got the espresso or the gray and there was no corresponding item numbers for me to confirm. When i called customer support, she had me take a picture and said it looks gray to me. And then she said I tell people that they use alot of lights when they photograph for the website, that's why the color looks so different. NOT helpful. Then she told me I could arrange for a return label and I asked her how much that would be... she told me to go through the process to see and then i could cancel it if I decided not to. Zero usable info. Her demeanor was polite. The chair is otherwise good. I'm still deciding if I want to keep them and there was a small cut/tear in one of the cushions which I will need to get resolved if I do.