I bought this sofa along with 2 matching rocker recliners and they are very beautiful. Extremely comfortable and firm enough to be supportive. Stylish yet warm. I would rate 5 stars but think the arm rests could use either more fill or maybe a foam fill as I think they may flatten over time. Have bought several sets of living room, bedroom and family room furniture from Ashley over the years and have never been disappointed. Beautiful, sturdy furniture, great customer service!