The stools themselves are very nice. We ordered 4 and 1 came with a broken foot and missing hardware. We contacted the manufacturer right away and have been told 3 different times that they would ship the parts but they still haven't. We were just told yesterday that they won't ship for another 3 weeks......7 weeks after we first contacted them, and I have zero faith that we will ever see the parts. 1 star for horrendous customer service.