I ordered mint green washcloth set & a towel to go with the set I already had. I received the washcloths but not the towel. There was no communication via email or in the package. I sent an email questioning why I did not receive the towel. Their response was by the time my order was filled they no longer had any more in stock & the mint green was a discontinued item. I then made a phone call, I told them that I would need to return the washcloth. I made the suggestion to send me the bath sheet in mint green since they still had them in stock. They sent me the bath sheet in place of the the towel at no extra charge. My husband & I love your products!! Thanks Cariloha!!

I would suggest real time ordering & communication with the customer when an order is not completely filled. Thanks!