Shipping was super fast and the customer service was amazing. I had to call because of my coupon code and they handled the issue without any hesitation or struggle. The bed delivery was as expected and looks just like it does online. Building it was easy enough with two people. Step by step instructions were easy to follow. Took about 1-1.5 hours to build. The bed itself looks amazing and feels very high quality. I love the wooden details and mid century style feet. Its exactly what I have been looking for. I couldnt be happier, especially since its from online and I never got to see it in person before. Well worth it.