Two of the three I ordered arrived in perfect condition, but the third wasn't packaged with much insulation and was a complete wreck. Dents and scratches on the base, the lever was busted and it wobbled. But Wayfair immediately worked with me to make it right! These are exactly as described- perfect height for our counters with ability to easily raise or lower it. Very sturdy feeling, the base is solid. Kids have been dragging it across the room but it doesn't scratch my wood floors because of the rubber bottom- awesome! Easy to put together. Very comfortable too, I especially like that it has a low profile but still offers back support. Only concern is it's fabric, only time will tell how easy it will be to clean and if that holds up.