The men from your company did not installed my bed completely. They assemble the headboard and back board. They would not assembly the box spring frame or mattress. They said, I had a mattress pad and it wasn't in their installation pack. So I paid another company to complete the bedroom set. So, this was additional money spend. Even though I upgraded this product to be assemble all the way. I have a damaged lumbar and can't lift or assemble large furniture or small furniture. Your manager Patty Glenn hasn't contacted me. This is a nightmare and very frustrating.