The dresser was damaged, I assume due to transportation. Horrible experience. The “room of choice” is not really that at all. The stairs were a problem for the delivery team given the weight however the weight was clearly listed so why go to all the trouble of offering room of choice if the delivery team has weight limitsThis was just one problem I had, honestly, it was just issue after issue. My advice is just go to your local store so you can get it done correctly the first time. 
 
Their customer service team was fantastic! Did their best to make it better but it seems the delivery team are adequately train. Unable to communicate with one of them.