We are very happy with our chandelier. It was packaged very well and came in perfect condition. Directions were easy to follow and we were able to install without an electrician. We also installed a swag hook (not included) and there was plenty of chain to do so. We are rating 4 stars because we wish the bottom link attaching to the chandelier were a clip for easier chain length adjusting instead of a regular link you have to pry open with pliers. Otherwise, we recommend this chandelier!