Even though I did not pay for an open box product and everything was wrapped, I feel this bed must have been sent back. There were scratches and dents. I didnt want to package and send back a 200 lb bed along with the fact that I have guests coming and had a lack of time so I put it together. Its a good thing Im handy because one of the ends of the sideboards was not large enough to go over the bracket so I had to take a hammer to it and beat it open more to make it fit.