I love this coffee table and it worked great. I give it a five only because of that. The customer service is not good. I asked a question about shipping(as it hadn’t shipped yet) and they were not helpful and said they can’t cancel it and give me the other price that was listed on their website. Within 4 hours of this last email, it is has shipped and I can’t cancel it and get $400 off. I came up with a solution and they didn’t care and Said if it was shipped, I would have to pay for shipping back to them. Their customer service skills are lacking and not good. The product is good and works perfectly.