This is the second rug I have bought from Joss and Main.  The rugs are not wrapped around a tube to keep them from creasing.  The creases are very hard to get out.  The first rug I had for over a month before I could use it, and even at that it still had creases when I finally started using it.  The smaller rug I just purchased was also heavily creased, but it didn't take as long to get the creases out of that one.  But probably won't order any more rugs from Joss and Main, too much a a hassel and takes too long to get the creases out. Otherwise the rugs were fine.  You should review how your items are packaged.