First I want to say Wayfair's shipping and delivery is amazing! I received my area rug in 2 days. But I am so disappointed in the rug. I was expecting a thicker shag rug and what I got was a very thin rug. The color is perfect for my room, so since I am a 83 yr old lady and unable to pack it up and return it. I will keep it. But I have always been happy with Wayfair and all my previous purchases and will continue to order from them.