I was expecting a plain rug (internet photo looked like a plain rug). On arrival I noticed that it had dark brown lines on it which wasn’t suitable for a floor with designs on it.

I decided to return and called the customer service. The same company was due to come to my house the following day to pick up another product that I was returning from the same order. I already paid £20 return charge for that product so queried the person at the customer service whether I could include the return of the rug with that. I was told that I still had to pay another £20 for a return. I can understand if it is two different pick ups but for one single pick up to pay £40 is ridiculous.
I will not buy from this company again.