When we got the rug in, the top was dirty. It was just in a bag, so I was upset that it was dirty. Thankfully, it’s a washable rug and gave an immediate chance to test that out. It washed really well and came out clean and nice. I put it in my bedroom and it looks amazing. It’s soft and brightens the room out. Overall I’m very happy but they should rethink how they package and ship it.