I decided to to try out a Casper product after seeing all the positive reviews online. This pillow did not disappoint. It was carefully packaged with no unnecessary material. The pillow came rolled but quickly expanded to its full size. There was no off gassing or any other discernible smell which we are very sensitive to. The pillow is soft but full. If you like flat pillows, this is not the pillow for you. But for anyone who likes a thicker, softer pillow, this one is worth a try!!