I'm not quite sure why this coffee maker got bad reviews. Must be bad luck. I really like this coffee maker! I've had a couple of Keurig machines and found them to be an expensive and wasteful way of making coffee. This B&D machine is very simple to use and easy to clean. I need to use two K-cups to make the amount of coffee drink. It's much easier to make my servings with this coffee maker. Love the hot plate that keeps the coffee hot until I get to it. My wife and I love it.