I think I was sent a used fountain. There were a few scrapes and there was a piece of foam glued to one of the levels which is not shown in the photos. I did not notice this until it was already set up and my husband had gotten rid of the packaging. I was not able to properly remove the foam (strong glue). Also there was a clattering sound inside the pump - which turned out to be the regulator (which may be why a piece of foam was glued to the fountain in order to regulate the water flow.) I was able to fix the pump myself. This is very disappointing as I was expecting to receive a new product, not a used one. If you do happen to get a new one, it is a very nice fountain.