We were very happy with these chairs! As was stated in other reviews, they are firm, but I don't necessarily see that as a negative. They aren't meant to be the type of chairs you curl up in with a book. We added some accent pillows to soften the back, and if the seat really bothered you, the seat covers are removable, so you could swap the cushion for a softer one. I am also waiting for a couple of poufs I ordered so that we can put our feet up. My only negative comment is there was nothing in the instructions to tell you which legs went on the front and which went on the back, so after trial and error we figured out the shorter legs go on back. Overall, very nice chairs!