Incredibly disappointed in this chair, as well as Wayfair customer service. I have been shopping for the past 4 months to furnish an entire vacation home, which we just closed on. I opened this chair today and it has multiple flaws, including a red thread imbedded in the fabric about 6" long across the front of the chair. I called Wayfair immediately. The agent was very kind, but had to escalate to his manager since I was just over the 30 day return window. They would not make an exception and offered no resolution. Very disappointed in Wayfair customer service. As far as the chair, it is poor workmanship. Not only are there several flaws in the fabric, the nail heads are not aligned.