Horrible product!  Bought this 18 months ago and suddenly out of the blue, a huge crashing sound and the whole shade collapsed.  It was in our bathroom and never touched.  Springs broke and it is useless.  No way to contact the company directly and from the other reviews, Wayfair apparently won't do anything either even though they hold the trademark for Symple Stuff who makes the shades.  Very disappointed and will not be ordering from Wayfair in the future.