Very comfortable and easy to unpack and sit out. Mattress itself is 4 stars! 
Worst part of the process was a 4 day ordeal in trying to order it via the app, the website and horrible horrible time on several calls. On hold for 40 min to be transferred to the wrong depart and back in a queue for another 30 min to be transferred again with another wait. Happened 2 days in a row. No way to email for assistance and no transfer when asked to a supervisor. Very very disappointed.