We ordered our first [Ohanko] chair and it came in perfect condition and looks great! So we ordered a second that came damaged. Wayfair replaced it but unfortunately the replacement came damaged as well. Customer service Megan was supportive and understood the issue and offered a couple solutions to quickly resolve the problem. Even if the products had some issues, the customer service more than made up for it. It's so nice to be heard and valued as a customer and I will continue shopping at Wayfair! Thanks!!