The cot itself appears good quality and easy to put together. However the cot top changer was much more difficult, not helped by the fact that 3 out of 8 of the bolts were broken. On contacting the Manufacturer, as the assembly instructions state to do, I have had no response.  I managed to get a partial refund through Wayfair, but spent more then what i got back on buying another cot top changer. For customer service I would avoid Tutti Bambini products. I'm only giving it 3 stars as the cot was Ok and wayfair offered the partial refund.