So I just wrote a review on my item about 30 minutes. I was upset that my litter box had stopped working and I saw the number shortly after writing my review to call for customer service. A woman named Morgan helped me over the phone, she was super nice and helped me in less then 15 minutes total. She has a new one being shipped to us right now and it wasn’t a hassle at all. Wonderful customer service again and they stand behind their product and I love that.