It took a few days for my cat to love it, and she only uses the very top level and the base. She does use the scratching posts, but has no interest in the toy balls, the hammock, or the circular or middle levels. She especially likes the crinkly base. The box was rather damaged when it arrived. The top was nearly opened (the tape mostly ripped off), there were holes in the box, and the cat tree parts inside covered in cardboard bits and dust. The pieces (cat tree levels and posts) arrive unwrapped in plastic or any kind of protective covering. The screws, allan key, and instruction manual were in a separate bag. All parts (i.e. cat tree levels, posts, screws, allan key, instruction manual, etc.) were included. I’d recommend putting it together starting from the top and not the base, though this got awkward as I was nearly finished but my cat was desperate to start using the posts right away. I am satisfied, and so is she.