We purchased the 13' x 15' version of this gazebo. It arrived after about three weeks. It arrived on a pallet and the packaging was sturdy and in good condition. In spite of a few minor abrasions, everything inside the packages was in great condition. Wood pieces were thoughtfully arranged to protect the finish of the fragrant cedar boards/beams/posts. Each piece of metal structure and roof paneling was individually wrapped in protective plastic sheeting. Each hardware assembly was wrapped in bubble wrap. All of the miscellaneous nuts/bolts/screws/tools were clearly identified and most had extra pieces in the event some became lost during assembly. It took around 25 manhours to assemble and everything went together as advertised. The product is excellent quality both fit and finish. It is an excellent addition to our patio. Would definitely buy this product again.