First let me say I tried so many times in so many ways to reach out to oxo about my coffee pot I gave many many chances to fix the problems and no one ever helped me. When I received my product it wouldn’t work for a week!! Then it finally gave me half a cup a day the rest would leak out of the sides and all down the back of my stove. Then it stopped working again so obviously a girl without her coffee in the morning is a girl not very happy!! So now it only works if I punch it and hold my cup underneath it !! Crazy I know but it will give me my half a cup that way. I would never recommend this to anyone [This review was collected as part of a promotion.]