The first chair they sent had a small stain on the back. When I emailed wayfair with pictures I figured they would just sent me a new back. Instead they sent a whole new chair and told me to keep or donate the other one. This is the kind of service that Ive gotten from wayfair since Ive been a customer. They dont always get it right the first time but they fix their mistakes promptly. Everyone comments on how great the chair looks.