We actually installed three of these.  We had no problems with the packaging or broken parts as others had. 
 But the toilets are exactly what we were looking for.  Beautiful looking, low profile, one piece construction with the dual flush and enough water in the bowl so there's no cleaning after every use.  Love this toilet and we get compliments whenever someone new comes over to the house. Others have mentioned that you have to put the lid down to flush but this is not that big of a deal.  Just reach behind and flush or you can use it as an excuse to actually put the lid down after use. Love these toilets!