Wayfair did a wonderful job with the price,shipping and customer service!  The product is nice also.  Had to return the 4 cup model as it was to small for my needs and also had some product defects.  Be sure to check out the product quality when you first get this as there may be issues.  You will need to return it right away if so and try again.  The product is produced in China (PRC) so I'm thinking the manufacturing distance is far enough way that the company is not able to stop defective products from getting on the shelf?