We recently moved into our new house which came with a brand new LG gas range. Not sure exactly what happened but the glass cover on the oven door was damaged.  We contacted LG customer service department and it was painless in that Conrad, our first contact was able to order the parts which were sent directly to the house and he arranged for the service technician to make repairs.  We called Customer Service to let them know the parts had arrived and service date and time were set up. It was a pleasure dealing with a company that understands what customer service is all about.