I initially ordered one and it arrived quickly. However, I immediately noticed quite a few chips in the finish (wasn't too disappointed though considering that seems to be the norm with pressed board furniture) but I was upset to discover the bins were torn and filthy. I called wayfairs customer service and explained/sent photos and within minutes they had a replacement one ordered for me. It was one of the easiest interactions I've had with a company and my new one arrived quickly and in perfect condition. They told me I could do whatever I wanted with the original, so I decided to keep it and discard the gross bins. I then contacted this manufacturer regarding the bins and they sent me out replacements right away. Very impressed with wayfairs customer service and also pleased with them for making things right on their end as well. The end result looks great and is much more functional than the toy box we had before this. I definitely recommend!