After purchasing 5 different power lift chairs with heat and massage I finally thought I found the one.. boy am I wrong ! This chair that I bought in March of this year is now lopsided, falling apart and the padding is uneven. Makes for a wheelchair bound person who depends on this chair very uncomfortable. It feels like the chair is gradually breaking every time I ether go up or down. I appreciate how understanding and helpful Wayfair has been concerning the problems I have with the other chairs.. you could not ask for better service. Wish I could do something about this chair but that would be asking too much for any store to credit or replace. Thanks Wayfair for helping with the other chairs they did go to good homes as you requested