I haven't installed it yet. Box looked well-travelled, but the contents inside were in pristine shape. 
UPDATE 
This item was beautiful, and we thought we would be very pleased, but the Main body part leaked despite all efforts by the plumber. When contacting Wayfair, they could not send us any replacement parts because they said we were two days beyond the 30 days return or replacement policy. They offered to have the warehouse email us in two days to see what could be done. We highly recommend not ordering from Wayfair during home renovations unless you are ready to install the item within 30 days. We spent over $800.00 on this shower head and now have no shower and nothing on the way to fix it. We also spent a lot on the plumbing fittings, which will now be of no use and even more costly to run new plumbing when we find a new shower system that will work. We are very disappointed and will be rethinking purchasing from Wayfair for any future Renos.