I have so far had 3 of these machines that have stopped working under warranty.   I’m waiting for my 3rd replacement. (For a total of 4 machines) .  The first machine was delightful until it wouldn’t work.  I called up Ninja C/S.  I had to cut the cord and they sent me a base replacement.   The 2nd and 3rd machine would work when I used the grounds basket but wouldn’t work with the pods from the get go.  I’m hoping the 4th one will work!  It’s a great machine when it works!  Ninja phone C/S is great!