I bought this about a month ago. It began making an odd noise that we couldn’t resolve ourselves so we called Samsung and they are sending a tech. The customer service is exceptional. The washer works perfectly! We just aren’t sure what the noise is or where it’s coming from. Samsung was quick to ensure us that this issue will be resolved or they will replace any necessary parts. If the techs can’t fix it, they will send a new washer! Either way, I have no regrets!