The item arrived late and missed the event I ordered it for.  When I went to put it together it did not arrive with the hardware to put it together.  Rather than send it back they had a number to call which I did.  They sounded like they couldn't believe my item didn't have the nuts and bolts it needed and told me several times they should be attached to the instructions.  After finally convincing them I don't have the nuts and bolts they sent them to me a week later.  The problem is they did not send me the correct ones and I am still 5 nuts short.  Again I had to listen to them sound like I was in the wrong.  I asked they expedite the shipment since I have been sitting on an unusable fire pit for weeks now but it sounds like it is too inconvenient for them to do so.  I would stay away, in addition to their poor quality control the fire pit is also fabricated poorly and does not go together very easy, granted I still don't have the parts to put the whole thing together.