Beautiful addition to my front porch. I ABSOLUTELY ADORE this bench. It was delivered on time and the packaging was well sealed and padded. The back rest design is plastic, mine was slightly chipped in the center and one extra hole was drilled on the inner side by mistake. The product didn’t say whether the parts go up, down, inner or outer, so make sure to position the seat correctly. Do not completely tighten the seat screws until all screws are in place.