I had ordered 2 units, one was perfect but the other was damaged in the box.  I submitted a claim with proper pictures and details, asking for a replacement unit as we believe the cooling system may have been damaged based on the location of the damage.  Wayfair answered in less than one day, the replacement unit was sent the day after, received the next day.  That is certainly the best customer service I have seen in years…  Awesome!  Thanks Wayfair for your support and making this experience easy!