5 I am sooooo happy with this item! I recently viewed this vacuum on a YouTube video channel and loved the way it looked and the ease in the way it operated and moved around. So I purchased one. When it arrived, I had just vacuumed my carpets with my Bissel Pet Vac, but thought I'd give my new vacuum a try. After charging the battery, I gave it a whirl through my carpets and I could NOT believe how much more pet hair this little vacuum sucked out of my floors!! And oh my gosh!!! So easy to maneuver and the flatter surface head allows me to get into places I can't get to with my other vacuum. Hoover, you've won me over!! I'm a new Hoover convert and this vacuum has made me love vacuuming-IMAGINE THAT!!!!!