I like this product although it is devilishly difficult to assemble in an 1892 house that has no walls perfectly plumb nor level nor very high ceilinged in the closet area! With that said, the videos helped immensely and so did the directions. We installed the pant rack and the tie rack and they slide in and out like butter. The 16" pant rack is no longer available, sorry to say, but we got good advice from representative to place a block onto the far end of the framing to lengthen it. And this allowed for the device to be screwed into the frame properly. I like the honey color better than the redwood. Previously we had the redwood 12" closet system and this broke apart because it was inadequately supported-our mistake. It is very sturdy when assembled properly and looks very nice.