What phenomenal service!  The recliner is absolutely beautiful and nice quality.  It was delivered in less than 48 hours right to my doorstep.  Unfortunately, it was way too big for the room I bought it for (my own fault). This particular chair needs a LOT of space behind it to recline -- about 20 inches.  Make sure to keep that in mind. I had to return it, sadly. I used the FedEx pickup option offered through Wayfair, and it was super quick and easy. If you have the space, don't hesitate to get this gorgeous chair.  Worth every penny!