Try another kennel and in person if possible. The directions are quite bad. I was able to accomplish the build but on my own. There are missing predrilled holes for hardware so that is a guessing game if the screw is in the right place. I originally tried to return the kennel the night I received, and before the build, but the refund would only be $22 and change. Tonight I have the option of a full refund. Too late now. Will probably donate it. It is too big, the reason I wanted to return it. Most likely I'll not order from here again. Sad, I've had good luck with Wayfair in the past.