My husband and I are very pleased with futon.  It is in our guest room.  I got it on sale, + 10% off coupon + free shipping.  It arrived on time, and they were good about keeping track of item.  It came in 3 big boxes.  We had read previous reviews, so we prepared for assemblying issues, and looked it up on youtube.  He was able to put it together comfortably in less than 2 hours.  We bought the OLIVE color mattress, darker than pictured, and a very nice green.  Mattress is heavy, it helps with 2 people to put it on frame.  It is pretty thick and is quite firm.