My first purchase of this hot tub was not the greatest, as it was leaking ALOT from day one.  Contacted Wayfair regarding this issue and was referred to the manufacturer since they are the ones with the warranty.  The manufacturer was not the easiest to deal with, and after having a repair tech come out and confirm the leak could not be fixed, I reached back out to Wayfair.  Wayfair was extremely helpful and took very good care of me.  They sent a completely new hot tub out and arranged to have the old broken one removed.  The customer service at Wayfair has been wonderful, they really do take care of their customers.  Even after the initial aggravation, I am still very happy with my purchase.  I love the hot tub. Very nice little two person spa with room to stretch out.  We have used it every night since receiving the replacement.  Very happy with my purchase.