I purchased 2 sets for my daughter. This is the 7th set of dishes I have purchased through Wayfair over the last 2 years for myself or as gifts. This was the first time a plate was received broken and not only was customer service fantastic, they sent out an entire new set immediately. So now my daughter has extra's. Couldn't be happier with the quality of the product (it's a mix of a matte and glossy finish, my daughter loves them) or Customer Service.