I placed two separate orders for the silver version of this tile. The first box arrived in mint condition with no apparent damage to the surface of the tiles. The coloring was less metallic than my client would have preferred but that should no longer be a concern once the room is completed.  The real issue is the second box of tiles. There was a delay in inspecting the second box (I take full responsibility).  However once I was able to inspect them, I discovered that several of the tiles were broken and/or chipped, which is the reason for the 3 star rating.  Aside from that, the tiles are nicely weighted and have a lovely "suede-like" finish with the exception of the silver veining running throughout.