Chair was as advertised.  Only change I would suggest is an arm release instead of a lever.  The real reason for the low rating is Wayfair's business practices.  When I order this chair, the website said nothing about the chair not being in stock.  I was informed about 5 days later that the chair was on backorder.  Wayfair charged my credit card immediately not knowing when the chair would be stocked again.  Then it took nearly a month before the chair was delivered.  Wayfair - my decision to buy this chair probably would have changed if you were honest and marked it not in stock, on backorder.  I will seriously reconsider before buying at Wayfair in the future.