love this chair, but fed ex made the delivery and the box was a mess. the package that contained all of the screws and parts had fallen out of a hole in the box, torn apart and the screw etc were all put back in in one pkg. they were no longer sorted, so it made the putting together a lot more difficult. also, one on the large screws was missing and I had to go out and purchase a replacement for it. fed ex is very rough with your packages, I much prefer when products are delivered by UPS.