When I received my Deluxe Bread Box I was thrilled.....until after I opened it.  I was so disappointed....it was so damaged.  The top was so bent the door would not close.  Sat it on a level surface and it was lopsided.  Turned it over,  it actually looked like it had been dropped or something dropped on it.  I was so upset I got online and to the website.  I did the live chat.  A Justin Sharkey assisted me.  I explained the issue.  I even took pictures of the damage.  It took me over a week but I was able to email 2 of the pics to Justin to show him what I was talking about.   Justin sent a replacement....I was never so very happy.  I opened it up and it was perfect.  In fact it is on the counter with the Stainless Steel Jumbo Utensil Holder I purchased.  Thank you Justin Sharkey and WayFair.....you have a customer for life. 

Pros: Large enough to hold all my bread items....this was has no damage...this one is perfect.
Cons: The first one was damaged.