The product was a solid upgrade from a futon and fits well in the room. The sofa bed is notably firm and has retained its firmness over time. Initially, there were some quality concerns upon delivery, but after following the setup instructions—patting the mattress for a couple of days—it turned out well. Although one pillow had a defect, customer service through the Mayfair app was easy to reach, and they promptly provided a replacement. Overall, the buying experience was smooth, with responsive support, and the customer is very satisfied with the product and service. We are planning to purchase additional furniture items from Mayfair and, impressed by the experience, even bought shares in the company. While they initially considered a four-star rating, the overall positive experience led them to rate it five stars.