i had the product delivered to my house, but scheduled the assembly at another address.  it was confirmed to the correct address.  i drove to that address and waited.. and waited.. and then i heard from the delivery man that he needed me to call him in at the gate.  he was at my house, not the correct address.. he said he would be to me in 20 minutes.  an hour and a half later the handy customer service people told me i had to reschedule for the next day, so it cost me over 4 hours of my time to drive back again and when i got there, it was already assembled, so i would not have had to drive back.. pretty bad experience, and won't use you again.