Generally a nice looking and decent quality piece of furniture. Looks good in my living room and my dogs like it and hang out in it even with door open. It came with a gouge on the top front where the cracked veneer showed the white wood underneath.  We patched it up with wood colored patching pens. Probably could have returned it but we're not that particular and there would be no guarantee that the replacement would also have chips and scratches. We were fine just patching it and you'd have to look really close to see it. The top latch didn't match up as well as the bottom one on the gate and is a little hard to latch but again, after going to the work of assembly and seeing our dogs like it, we didn't feel a need to return it.  It's a nice piece overall, very sturdy and pretty and we knew from other reviews there was a pretty good chance there would be scratches.