All three boxes containing the sides, back and base arrived quickly. Hookup was easy. The instructions are in a flat black bag tucked away in a side pocket so it's easy to think that instructions were not included. The chair works as expected. It lifts nice and high. When reclining, the feet go up before the back fully reclines which is a nice feature. Tested on a 200 lb guy and 120lb woman, the chair is comfortable and wide enough. There are a bunch of massage settings if you like that in a chair and the vibration can really be felt. Some reviewers said they could feel the massage motors through the cushions but I could not. Excellent buy for under $400.