The ordering process was excellent.  The delivery was actually here before it was scheduled, which was a good thing.  The Island was received in good condition; no damage, even though there were several carton damage points.  The Island was a very good quality product.  The only reason I rated it 4 stars was because the "D" Back Stretcher would not fit.  It was approximately 1/8" too wide.  I had to pull the wood locator dowels out of the end and proceed to sand off the 1/8" that it was too long. However, once this was accomplished, everything went smooth.  Really impressed by the product!