Delivery was prompt and well communicated, product came damaged. Wayfair did reply giving us a 20% discount. The reason I'm not giving a 5 star is due to the fact we are working on a new build and timing is important so I didnt have time to request a new or return. The exterior box was clearly damaged and taped so I believe someone was aware that it was actually damaged inside as well or could have atleast checked prior to our receiving it.