Shipping was quick, each piece came separately. For the first month this couch was great. I've had it for about 11 months now and all the cushions are flat. I'm so sad, I spent a lot of money on it. If sitting on one seat you are fine but if you try to sit across multiple seats you can feel the hard wood pieces and it is not at all comfortable. The only cushions that have retained their shape are the ottomans because we don't sit on them. I don't understand how they can charge so much for a couch that has defective cushions. I should have listened to the previous reviews and looked for a different couch. This will work for now but I'm already looking to replace it.