I absolutely love this sofa!
First of all, it was packed so tightly and so securely.  No scratches, snags, dirt, etc.
Secondly, it is SO comfortable....firm, large cushions, fabric is soft (Oyster Microfiber).
I was very afraid of ordering on line, but after reading all of the reviews given about every sofa on Birch Lane's website, I thought I had nothing to lose.  I am so happy I made this choice.
Pat R., Strongsville, OHIO