Like the sleek retro design; like that its SO easy to clean, like that its very intuitive to figure out how to bake, toast or broil.  I did cover the bottom of the toaster oven with some heavy duty aluminum foil so I don't have to worry about spills or cleaning.  I also covered the little bake tray with foil for the same reasons.  Our toasters usually die in less than a year.  This toaster oven cost less than the toasters I've been buying and I have high hopes for it making it longer than 12 months.  If nothing else, it's sure easier to clean the crumbs out of and is useful for more than just toast.