We’ve had our composter now about two years, and always leave the doors facing up, however despite doing that, the hinges that open the doors became rusted, and one finally broke, causing the door to fall off as soon as you loosen the clasps. I called customer service and they sent 2 replacement hinges just in case the other breaks. Customer service was friendly and there wasn’t any hassle getting the issue resolved. We were able to replace the hinge and it’s back to working order again!