Their online ease of finding exactly what I needed was extremely helpful. I had a very narrow space to fit a dual recliner loveseat into and with that had no room for end tables. I was able to find a narrow loveseat dual recliner, with the exact color leather and with built in cup holders to satisfy everything that I wanted. The other really important issue was the time of delivery. I had contacted a few other furniture outlets and was told this special-order request would take 2 to 3 months. With Wayfair I had it the following week and at the busiest time of the year; a week before Christmas!!! BTW this was not an order where they throw it on the front porch and go. They sent two very nice delivery personnel who placed it exactly where I needed it in my house. I am a thoroughly satisfied customer. :)