Well, I admit I was nervous to purchase online without trying it first. We read the reviews, and took a chance. So far, we love it.
It is firm with a little give. Easy to shift from one position to another. My husband is a big guy who sleeps mostly on his back or side, and he says he feels it supports him nicely. We bought a king, and I dont feel him move at all at night. It arrived on time though the box was shredded with huge tears and holes. The mattress itself was wrapped well so no damage.