After a great deal of searching for the best chair for my family, these chairs arrived damaged. Twice. The first shipment boxes were torn open at the top and partially on the side, and the chairs were damaged in several places. Wayfair support was very courteous and accommodating in ordering a replacement set of 4 chairs. However, the second set of chairs also came with some damage. My husband is working to get one set of 4 chairs that will be acceptable. Two issues: The manufacturer does not use any packing material to protect the top or bottom of the shipping boxes, so the furniture is totally prone to damage. (Unlike so many other pieces that ship with very good padding support). Second, FedEx appears to handle the boxes poorly and adds to the damage in how they move and drop the boxes at your front door.