This is the first item that I have been dissatisfied with. I ordered the mattress for the bed in my spare room. I would never allow a guest to sleep on because it is so hard and uncomfortable. It was delivered as explained on the description and was very easy to unpack. I didnt try laying on it for over a week because it is in my spare room. I couldnt believe how hard it is. I read several reviews on this mattress and they were all great. Maybe mine was defective somehow. I now need to buy a mattress topper similar to the one I received from Wayfair that is incredible comfortable. I hope that will solve my problem.