I was excited to receive this chair, but when I did it was very badly packaged, seemed like someone opened it already, and it didn't come with assembly instructions. After patiently waiting 4 days for customer service to send assembly instructions, it did NOT arrive, so I built it myself. I was not able to take it apart when I realized I missed a piece in the assembly, so THIS ITEM WILL NOT BE RETURNABLE unless Wayfair allows you to ship something already assembled.