Even though I love the desk, the face of the drawer was badly damaged. Of course it was seen after everything had been unpacked and unwrapped. I contacted the manufacturer, using the instructions to replace pieces. There is no phone number and they want it all done through email. I filled out the information, sent the receipt and even took pictures of the damage, hoping they could just send a new drawer face. It's been 2 days now and there has still no one has gotten back to me. They may still get with me yet, but I think good customer service would acknowledge an issue within 24 hours.