Spent lots of time trying the find the perfect chairs - love the metal braces vs. wood.  Shipment of 6 chairs came SO quickly (just a few days after ordering).  One box of two chairs was damaged upon arrival so we refused shipment.  Called immediately for replacement -- we were expecting to be out of town when new chairs were scheduled to arrived, so representative said she would handle delivery to make sure was held until we returned.  Informed her that if the box didn't arrive in the 1-1/2 days, she would have to hold it.  Well, it was delivered in next 36 hours!  Now that's service!!!  Amazing site - will order from them again.

Pros: QUICK delivery, good product