This was my first purchase from Wayfair. I ordered the Isabella Armoire for a guest room that does not have a closet. This was exactly what I had been searching for and was so excited to find it. I was amazed at how quickly it was delivered. Sadly it was delivered damaged. Something had pierced both the box and the backer board of the wardrobe and left a huge hole in it. I took pictures and immediately called Wayfair. I spoke with Katie, who was extremely apologetic about what happened. She spoke to the warehouse and they said they would ship me a new one ASAP. I asked if I needed to send the damaged piece back. She said no and that I should donate it. What fantastic customer service! I recommend Wayfair for their excellent customer service and quality merchandise.