This bench is lovely! Slightly firmer than I expected but it sits at the foot of a bed so it's more decorative for our particular use. The firmness would come in handy if you'd like to use this bench in place of a traditional coffee table. The first time I ordered this item it came with a damaged leg, but Wayfair was super responsive and shipped a new one right away! The colour is LOVELY, a dark gray with a definite navy undertone... but the box describes it as "Charcoal grey" so don't panic if you picked it for its navy undertone as I did.