My daughter loves the bed and so do I. The shipping packaging was great. However, I thought the headboard came with the bed. The details did not state that the headboard needs to be ordered separately, and the bed is pictured with the headeboard. I also questioned a service representative about the headboard prior to receiving the bed and was told it was included. After receiving the bed without the headboard, I spoke with another service representative who informed me that the headboard needed to be ordered separately at an additional cost.