Wayfair was great when one of the parts that came with the initial bench was not correct. Once we got the correct part it wasn’t too bad to assemble but in step one and three it has you add these thick plastic pieces…wait to add that closer to the end or you won’t be able to close the shoe rack.  The top just sits on the bench too. I’m going to add sticky to it so it doesn’t shift . It fits appropriately in our apartment entrance and it’s clean looking.  Go bigger if you need a lot of shoes . It’s just two of us with mostly sneakers and sandals .