The third bench was the charm! First bench had some chips and a pop out on the top. So, they immediately sent out another one. I thought I could just replace the damaged pieces, but once you put it together, it doesn't come apart where the wooden pegs are used. So I had to build the entire unit again. Just as I was finishing up the bottom, I flipped it back over and there was a pop out the inside bottom panel. Don't know how it happened, but it wasn't there in the beginning. So, they immediately sent out a third bench. That one was perfect. Plus, in the end, two friends were happy to have the ones with slight damage. All in all, really great customer service and LOVE the bench. Nice and sturdy. Works perfectly for what we needed.