The product shipped promptly and arrived before I had expected it to. The quality of the rug is overall great. It is much more of a shag than I had expected; however, it really is of great quality, especially for the price. It did,  however, take a few days for the rug to lay flat in some areas such as the ends and a few wrinkles in the middle.  Aside from those very minor issues, I absolutely love the rug. I would purchase another area rug made by Union Rustic again.