The Color did not match up with what we had in out living room, I called to cancel 12 hours after ordering and I was told that the rug was already in the processing stage at the warehouse and that I would have to have to give a return slip to the delivery person and return it that way. I tried to stop the delivery man from dropping it off but he never rang the doorbell, just left the rug at the door and left. 
At this point we put it in the basement to use it but not see it too much. I know rugs are big, bulky and hard to ship but there should have been a better way to return this.