The rug arrived long overdue and was very badly damaged.  Part of the rug was torn, it was permanently stained, and basically unusable.  I called Customer Service who were absolutely fantastic!!  I must say that I have never received better service.  The Service Adviser was ERNIE.  Kudos to Ernie!!
It was determined that it was a shipping issue.  A replacement rug was sent to us , it arrived within the week, and it was in better shape.  There were still areas that we had to clean/shampoo, as the plastic covering was torn in a few places.
But the rug looks great, the colours are as shown, and it will look even better once it relaxes and the wrinkles fall out.
Thanks for a nice looking rug and the unbeatable customer service.  Much appreciated!!