I loved everything about my experience purchasing my area rug from Wayfair. Joe, the salesman, was so helpful he answered all my questions and made me feel like I had made a good choice. and boy did I ever! There were no problems with delivery and the rug is beautiful. No disappointments or ugly surprises. It is made sturdy, but soft to the feet and all with very good quality! Price was very reasonable AND SHIPPING WAS FREE AND IT DELIVERED A DAY EARLIER THAN EXPECTED. (3 days instead of 4!)