So here’s what happened. And this ain’t Wayfair a fault- I think they handled everything as well as could be expected. 

We got out first chair. For almost 400 on SALE! We had to get a replacement because the chairs arms wouldn’t link up to the chair and were missing some important hardware that enables you to use the screws to put the chair together. Wayfair sent us a replacement, which is great. We just got it and the arms are off kilter again. We had to remove pegs to make it work but it’s not a very sturdy chair now. Not impressed with the quality.