The rug did arrive with the plastic wrapping torn with a small smudge on the border. It’s inconsequential as the corner is unseen in the room. The rug is soft but does require a rug pad. I ordered the 9x12 and found it true to size. The rug appears lighter and more silvery in person than it did on my screen but the difference was not an issue. The color leans cooler than greige. The rug unrolled nicely with minor creases that went away within hours and the corners all laid flat. There was no odor to the rug whatsoever and I’ve had zero shedding. Foot traffic marbles the color between a darker and lighter gray and vacuum marks are evident. As expensive as area rugs are, I think this was a nice purchase for the price.