I love this pillow cover, and the cover is exactly as described & photographed. In fact, it's a 5-star pillow cover!

Unfortunately, he included pillow insert was of poor quality and way too small for the pillow cover. It's a 0-star pillow insert. 

Solution? I purchased a good quality insert separately and am very happy with the result. 

Honestly, though, there's no excuse for the anemic pillow the manufacturer used as an insert. They would have been better off selling the product as a pillow cover - at least then I wouldn't be annoyed at having had to replace the pillow.