Missing parts and defective base! It had clearly been opened and returned by another customer. Instead of Wayfair opening it and seeing what was wrong with it, they just reshipped it out to me. When I called to see what their return products protocol was (and why would they just reshipped a defective item it to me) the Supervisor gave me no answer other than I could just ship back for a refund. Re-packaging it was almost impossible. Will never order for Wayfair again. If something is returned, they don't open the box to check it out. They just re-ship to the next customer knowing something is wrong with it.