In a nutshell:
The item was shipped promptly and arrived in excellent condition
All the parts were wrapped or boxed to protect the finish. All the screws and installation parts were included.
Installation was straight forward.
The rod looks great after the install.

More details:
My husband is very handy, and did an extra step that helped the installation go very smoothly. He noticed a few burrs on the inside of the cut brackets that receive the curved rod (normal after cutting metal). He used a small metal file to smooth the burrs before installation. This allowed the rod to slide smoothly inside the brackets so that the rod could be adjusted and secured with the supplied set screws.

I don't know how this will hold up over time - we just installed it yesterday - but it looks beautiful now.