I ordered two of these chairs and they are wonderful.  Comfortable, heavy, and well made, I'm excited to have them for a long time to come.  My only frustration was that right after I placed my order I changed my mind on what fabric I wanted.  I immediately emailed through the help line and received no reply.  I reached out again two days later (the prompt says you'll be contacted within 48 hours, so I gave them that time to respond) and they said I would have to cancel my order to change it.  When they tried to cancel the order, it could not be cancelled because it was made to order.  It was frustrating that although I tried to initiate a change within minutes of my order, I was unable to do so.  Just be sure you're ordering exactly what you want when you place your order!