I can't say enough good things about Wayfair and this bed. First, fedex somehow lost a 73lb package, but when I called Wayfair to let them know they were incredibly accommodating and couldn't have been nicer even though it was not on there behalf. They immediately shipped another bed and said if the second bed shows up they would send someone to get it at no cost. Sure enough both beds show up on the same day a few days later. I called and they got it handled for someone to pick it up in less than a two minute phone call, it was beyond amazing customer service! Not to mention, the bed was perfect! It was stupid easy to put together, very sturdy, and just beautiful material. I thought at such a cheap price I would have gotten a rough bed but it was anything but that. Wayfair I will continue to give you my business and recommend you to anyone that asks about the company.