First of all, the packaging was the worst I have EVER had for any product EVER.  The box was totally ripped open because the inside was packed so poorly.  The screws and washers hadn't been sealed completely so they were all through the package and some had been lost in shipment.  One of the chairs had a bit of a scratch from the shipping but I decided to put up with it.  The chairs themselves are generally very good for the price.  They are heavy, the wood seats are good.  Had they been shipped well, I would have given it a higher rating.