Extremely difficult to get unpacked and of the skid. One of the latches on the side was damaged (bent), but mostly functional. I plan on  getting new latches and replace it. The overall function and look is really nice. It is easy to set up and put away. The mattress is firm. So, some may not like it. We have not had any guests on it yet, but may add a topper to soften it up. Overall, we are happy with it.