The bed was delayed in delivery. The delivery date came and no one to install it, even though I had pay extra for installation, and then I had to wait for the installation company to call me to tell me when they would be available to install it. 
I had to have someone local put it together because the installation fee could be up to $400 according to customer service I spoke with, who didn't guarantee me that I would not be charged for the installation.
Physically, the bed sits far lower than the picture suggest, and you cannot use a box spring or a foundation on this.
After all this, you cannot return the item once it has been taken out of the box. So, now I'm stuck with a bed I don't like on top of the entire disaster of delivery and installation.