I wish I knew what the product was like!  I paid for installation only to find that it should have been scheduled for Two Pro's instead of One Pro!  The one pro showed up to install but it actually takes two pro's 2 to 3 hours to install my murphy bed!  Soooo disappointed!  Now I have to wait yet another week to have my murphy bed installed and keep 5 large boxes in my Living Room until the rescheduled appointment.  Believe me, if two pro's do not show up next week I will be returning the Murphy Bed and going to another place to shop that will actually install it when paid for.  I am a frequent shopper on Wayfair, but this is very concerning!  Not good service.