I purchased three open box chairs and one full price chair. Two of the open box items came with the arm support completely cracked in half. The chair comes fully built, but packaging was lacking. I suspect they broke in transit, because there’s no way these chairs could have been inspected and approved for resale. The third open box item had a leg that didn’t even touch the ground because it was too short. The full price chair arrived and it also isn’t level. I wanted these to work so much, but they were so poorly constructed that all of them need to be returned.