Impressive!

First attempt: table was delivered in a million pieces (completely shattered) and i blame Fedex 100%. When i called AllModern, the lady in customer service was super sweet. She didn't even ask me to show proof of damage or hound me with questions. She believed me and immediately but another one on the truck to have it delivered same week. No questions asked. Just told me to throw away the shattered box. 
Second attempt: Came delivered within 1 week and box was in perfect condition. Advice for opening: Turn upside down first, remove outside layer of box. Use back of a hammer to pry open the nailed frame (super easy) from the "top" part then slide off the rest (see picture). 

I don't normally take the time to write reviews but i was so impressed with customer service - AND the fact that you can actually order an all glass table online and expect it to arrive in perfect condition, at a great price. :)