The first that arrived was damaged but we didn't realize till it was hung. The company was great to ship another and we donated the first to Habitat for Humanity. However, since we paid to have the first hung it was an added expense. All said, we are happy with the light. It has updated the look of our family room which was the objective. For your consideration, the metal has an almost painted look which I didn't see in the photos. I am disappointed in this as it doesn't look as elegant as I'd hoped.