Used this smoker about twice a week for the past 6 weeks and it was working fine other than the temperature being a lil off but I know that's normal with these style smokers. Heard a pop come from the unit and didnt think nothing of it till it did it again while I was inspecting the outside and made the whole unit move quite a bit. Then the temperature when down after a few minutes and I decided to turn it off and finish cooking in the oven. Took the unit apart cuz i thought it might just need a cleaning and saw that the heating element and the analog control both had some substantial damage. I dont even know how something like this happens but I've tried contacting customer service through GHP group and get stuck on hold forever. I dont recommend this product unless your only looking to get about 50 hours of cooking time out of a smoker.