Service was excellent. Fireplace is solid and very easy to assemble. Color is actually gray and not beige as on the order, but the gray works just as well in our room. Remote is not very good — I believe others have mentioned this as well. User has to be very close to the fireplace for it to work at all. Still, we are impressed with Wayfair and wouldn’t hesitate to buy from them again. Kudos especially to their carrier, FedEx, I’m pretty sure.