This chair appeared to be exactly what I wanted but it is NOT. First of all, there are two VERY annoying sounds when the massager function is turned on. I've tried to get used to the noises but they remain maddening. The heat function is fine but the massager is totally useless.

Secondly, it's not as comfortable as it looks. I didn't want a soft, mushy seat and arms but this chair has very little padding so it's not at all comfortable. 

It's too much of a hassle to return because of the size. I buy many items online but I will NEVER buy from Wayfair again! I'm not happy to have wasted over $700.00 but it's a very expensive lesson.