I ordered this chair for my husband.  He actually picked it out.Delivery was quick. BUT we didn’t get it out of the box and I noticed a tear on the foot rest. Wayfair was quick to get another chair out to us in about 3 days!  The chair is super comfortable. In fact when we have a bad night trying to sleep, he’ll go to the recliner and he falls asleep fairly quickly.  The same goes for me! There are two items I need to call for, sometimes the heating doesn’t work, and one of the armrest the zipper is broken.  Will keep you posted on these issues. Oh, and since they couldn’t repair the tear they sent a second chair. One of the best things on side of chair they have chargers built in for your mobile phone or iPad! Love that