Upon removing from box and trying to set up, noticed piece was missing that held top tier in place securely. "Needles" were cheaply made, tree was sparse and falling out all over the place while I was trying to put it back in the box. Needed to sweep my floor once tree was taken down. I wasn't even trying to fluff up the branches, literally took it out, stood it up, put it back in the box. Company offered a replacement because of missing part, I refused, instead opting for a refund because I wasn't happy with the quality. I don't recommend this tree at all! Looks NOTHING like the tree pictured!