The recliner I purchased was perfect, exactly as described. I almost cancelled but was on a deadline for knee surgery. I thought about cancelling because Wayfair didn't do a price adjustment, as the day I ordered it, the next day was $25 dollars off. When I called they said the only choice I had was to cancel and reorder. So that is why the 4 star rating, loved the recliner but not adjusting pricing is really not good business.