We could not even get the chair together because the holes were not right for the screws to fit into, so we are returning the chair. I am very disappointed and when I tried to call them last week, I was on the phone on hold for 50 something minutes--almost an hour and nobody answered so I had to hang up. Stealing away junks of somebody's life is really bad. Plus, I work on commission so my time is money.  I also found your website to be really sad, too, when it  comes to returns.