BRAND NEW MASSAGE CHAIR CAME TO A COMPLETE STOP!  IN THE MIDDLE OF A MASSAGE,  LEFT SENIOR CITIZEN ERECT IN THE CHAIR AND IT TOOK ME APPROXIMATELY 20 MINUTES TO CLIMB OUT FROM
 AN ELEVATED POSITION!   THIS SHOULD'VE NEVER HAPPEN AFTER 2-WEEKS.  CALLED WAYFAIR AND THEY SENT A PRIVATE CONTRACTOR
OVER TO OBSERVE AND TAKE PICTURES, NEVER HEARD BACK FROM 
THEM OR WAYFAIR.  NO UPDATES, NO NOTHING.., OVER A MONTH IS   TOO LONG TO WAIT FOR A COURTESY CALL BACK..., REQUESTED A REFUND