Two stars because the product is actually very good.  Alas, double order was recorded.  One contact advising of the issue via their website and one email to company--both described situation, date and order #s.  I also waited on hold for well over an hour to talk to a live person but never made it through the queue.  Sure enough--received both orders.  Never a contact back from website or email contacts.  Tsk, tsk.