I loved this when I saw it online, but when I received it, it wasn’t white, but more of a light gray-greenish color and rough to the touch! I thought that maybe they primed it, but forgot to add the actual final paint. I called Customer Service, sent them a photo and they agreed. She said they could replace it or give me a credit if I wanted to keep it as is or paint it myself. I said I would just keep it and paint it so she gave me a credit on top of lowering the initial price because it was currently on sale...which I didn’t even know! Great customer service and it looks exactly right after painting it white.