The chairs are great! We bought six of them and we've had no issues. Yes, they're firm when you get them. Yes, they're a little bit flimsy especially when the mechanism is kicked out for the recliner part, but I weigh nearly 400 lbs, so EVERYTHING is flimsy under me! Comfortable, movable (with ease), and narrow enough to fit into a "tighter" home theater. Oh, and although we were missing one leg from one of them, the company was VERY helpful and sent out a replacement order quickly and efficiently! (See pic for look)