The service is pretty and light to carry which was my main concern. One bowl had a slight break on arrival so I took pictures and raised a query through the customer service page on a Sunday evening, within an hour I was told a replacement had been ordered and I could dispose of the broken bowl. I was also surprised on Monday to receive an email telling me that the replacement would arrive Thursday, which it did; right in the middle of the delivery slot. Stellar service Wayfair!