I ordered a post mounted Balmoral (as pictured) in white, but was sent a wall mounted model. The return process was great. They sent out the correct model the same day and we received it within a few days. Also sent a label to pick up the other unit. The post mount in white is a gorgeous Mailbox! It's extremely well made also, and will undoubtedly last a very long time. It compliments our home and neighborhood perfectly! Worth the price for sure!