I first received this rocking chair and one crossbeam was snapped in half (the box had obviously been damaged).  When I called, customer service was really helpful and told me to donate the damaged chair and they will send me another.  I received it 2 days later in perfect condition.  The color is spot on to the picture on the web site, it is really comfortable.  The only problem I had was the screws to attach the seat to the base were a little short and I had to use longer screws to secure it.  Really, really like the chair!