Ordered 25JAN21, finally after sending the fourth damaged and chipped up braisers back I received a fifth perfect unit on 05OCT21.  Its not UPS, the blame falls on the engineer who designed a box where the lid and base aren't properly isolated.  I'm sorry but all future purchases will be in a store so I can do a full chip inspection.  I have to say it is BEAUTIFUL.  Sorry the 8 months and 4 returns caused the low rating.