I’ve had this product for five months now and have had service guys here a couple of times because it just doesn’t get dishes clean. The certified factory guy told me i needed to use liquid dishwashing soap. Until i showed him the users manual that said not to. I would not buy this again, particularly given the cost. I expect my dishwasher to be a work horse, not a temperamental unit that may or may not clean my dishes.  Upper flip down racks are useless, because water is blocked by items below, which means you can’t wash many dishes. My husband and I are empty nesters so we’ve adapted by putting fewer dishes and running more often. However, we like to host dinner parties and I am dreading doing a lot of dishes and having them not get clean