I do not want rate this poorly because I believe it to be a quality mailbox.  On day three the mailman broke it and left a note apologizing in the mailbox.  The piece inside with the slot to put your mail through and the lock is located pushed down into the mail box.  I had it professionally installed and he came back was able to pull the piece back into place and told me to tape that piece to the lid if I want to prevent it from happening again or send it back.  I do not want to do either.  It was not locked when it happened and I left it that way so bigger items could fit.  I have not complained to the company.  I received the mailbox in a well packaged box and in a timely manner.  It was easy to custom order the lettering.  I like the mailbox.