Received the chair and the box was pretty beatup. The legs were protruding through the box. Anyway, removed from box and set it up. The chair had a lean to the right side. The chair itself was very comfortable. My issue is with the heat/massage. Everything worked for about 30 mins. Turned off the heat and massage and discovered the massage function would not shut off. Tried several things to get it to stop massaging, to no avail. I had to unplug the power to get it to stop. Contacted Wayfair and they informed me that they would send me another chair as a replacement.