Chair arrived on schedule and packaging was intact and chair well protected. There was a scratch on the base but decided since it was on the base I wouldn’t bother with returning or replacing since it would be under the desk. Was easy to assemble, took only 10 or 15 minutes, all the parts we there. Biggest complaint is the mechanism for the chair to adjust does not seem to work the handle is very stiff and I don’t want to break it. Luckily it is at a pretty good height for me and I bought it more for its appearance in our home office than for comfort as I don’t need to sit it in for hours at a time! Also the seat could be padded a bit more but overall I am happy enough with this purchase that I don’t want to deal with a return!