We received a box that was badly damaged (pictures to prove) and re-taped. This may have been the trucking company's fault, so I am not basing this rating on the box per se. However, we opened it and there did not appear to be any damage from the shipping of the product.  We did find the fabric worn in spots which made the kitchen bench look as it were 10 years old. These defects were in places where they did not show (on the bottom) so we kept it to avoid the hassle of shipping back a product that weighs over 100 lbs. Very dsappointed.