Well, I had two issues. There was a tearcut. 
There was also an issue with the alignment of some of the holes that are used to put in the connectors for the sections (manufacturing error).
When I started the complaint process I got ‘shunted’ to a supplier who has yet to respond to the ticket. 
I’ve made my opinion to others during feedback - if I buy a TV from BestBuy and there’s an issue, BestBuy don’t tell me to take it up with Sony! 
Really don’t understand how WayFair think this is a good method to deal with complaintsissues.