The couch itself is okay, I expected the seats to be a bit more firm and comfortable, though similar to other reviews, I started to feel them sag a bit after the first few days. The low rating is for the purchase experience with Wayfair. Less than 24 hours after placing my order, the price dropped and they would not adjust this. After speaking to two different customer service representatives, I found out that Wayfair removed this ability and no longer do price adjustments. I do not trust Wayfair to make any other purchases with the company.