I absolutely love this couch. It’s exactly what I was looking for, you can put it together how ever you’d like. The adjustable head rests are a bit wobbly if you lift it up but nothing I’m worried about. Their customer service was phenomenal, during the first shipment the couch got messed at their shipment facility and they quickly notified me and shipped out another one. I received the item very quickly and the delivery employees were great.