I received this and am happy with the sectional for the cost, the chaise and pull out are actually pretty comfortable. It only received 3 stars because the loveseat portion is a little firmer that all the rest. The cushion doesn't really hold its shape and you can't fluff them because it is all attached.  The arms and back of the piece are not insulated all the way around so there are hollow spots in the sectional. That is kind of disappointed because if someone pushes to hard on those parts it will rip.