Ottoman arrived earlier than expected delivery date, it was well packaged however, when we took out the ottoman we found two 13 inch scratches. We called customer service and they asked us to send pictures which we did, they then said they would send a replacement. The replacement arrived again ahead of schedule and this time the ottoman was perfect. It was exactly what we were looking for, ideal for our living room and much lighter in weight from our previous one which is great since we are seniors and is easier for us to move.