The customer service representative was very attentive to my needs.  I had mentioned that I currently had the table from the original order but it had nicks on it.  I had told him that this was the first time I had ordered  furniture on line, and I had neglected to purchase the protection plan.  I placed the order for 2 chairs and a table top.  To my surprise not only was my order shipped, but a new table was also included.   I neglected to add a coupon for $20 when this order was placed.  I contacted the Customer Service department; and they promptly processed the refund.  I am very pleased with the customer service I received, and I would recommend Wayfair to my friends.   I absolutely love my dining table and chairs.