The first set I received, 2 pieces were chippedcracked. Wayfair promptly sent a replacement set. The replacement set also had chippedscratched items. I was able to put together a complete set from the two sets received. 

The problems have nothing to do w Wayfair shipping. The dishes came in a big, heavy cardboard box with the dishes securely packed.  When notified, Wayfair sent the replacement set and I didn’t have to return the first set. Excellent customer service. 

The problems are due to the poor packaging from the mfr.  Even tho I’ve ended up w a complete set, I’m rating these a 3 based upon the poor packaging from the mfr. I like the set. I can’t complain too much because they were quite inexpensive.