I love the cozy looks of the chair, the rich brown color, and the great color that I chose on the metal parts!  It's not very soft, though, even after a month, though it has softened up somewhat.  I kind of regret that, on the advice of someone at Wayfair, I got the Tall Executive one.  I'm fairly tall for a woman --5'7" and a bit more than average weight-- , though not fat at all.  But it is just a bit too big for me.  However, the regular size might not have supported my head as well.  I am very pleased with the lumbar support.  After a car accident in which my back was fractured, I am pleased that the support is strong enough to help me stand up straighter after sitting for awhile.

Also, the chair seat has about a -5 degree slope to the right side, which is very distracting.  I'll have my carpenter check it out next time he's here because there's a chance I missed something when I put it together.  I'd never assembled one before.