I've already completed this form -- but they're asking me to do it again, so I will.

I spent A LOT OF TIME on the phone, asking WAYFAIR to help me have FedEx bring the 
heavy (maybe 100 lbs) bedframe INSIDE my house. The Wayfair rep assured me that FedEx does this for DISABLED PEOPLE, like me, for a modest fee. WRONG. Either FedEx
doesn't do that, or WAYFAIR didn't work at it enough to make it happen. I was perfectly
willing to pay for someone to just set the item in my home. 

I was home, looking for the driver when he arrived. I didn't see him because of where
he parked. He IGNORED the large SIGN I taped to my door, asking for help getting the
delivery inside. He ran off like a thief in the night. I'm more than a little DISAPPOINTED.