Before buying this bed I read a lot of the reviews about it looking "expensive" and "high quality" and so I expected to be impressed when it arrived. Unfortunately during the process of opening it all and getting it set up, we found that the headboard had a small crack in it and one of the side rails of the bed did not hook in properly to the headboard. Worse than these issues though was the fact that overall the bed did not strike us as looking "expensive" or "high quality." We were not impressed at all actually. 
However, what I was impressed with was the fact that when I called Wayfair.com customer service they were extremely helpful and nice about the return process and we received a full refund. Although I was not impressed with this bed, I was extremely impressed with this company's customer service and will not hesitate to order from them again in the future. Thank you Wayfair.