Delivery was prompt. Rug arrived in good condition with few ripples. My only disappointment was the color. It is a nice grey/blue BUT the accent color is not what I wanted. I got this rug for my sons apartment in Tuscaloosa and the accent color is a combo of gold and hot pink yarns witch appear ORANGE. Just NOT our color. Returning for something different. Otherwise a nice purchase. Very soft not too thick for vacuuming but not too thin.