The rug arrived well wrapped and is beautiful. It is not as soft as other rugs we've gotten from this manufacturer, but not distractingly so. Seems to be wearing well as the cats have tugged a few times and no pulls. I was a little concerned at first as the rug is bound two different ways. The long sides have a traditional binding (an edge). The shorter sides though are folded under. When we first unwrapped it, the shorter sides didn't want to lay flat and the rug, where it was turned under, didn't look smooth. After settling (which only took a few hours), the rug laid flat and looked gorgeous. The turned under sides lay flat and look very nice (in fact I think it makes it look like a more expensive rug).

Pros: wearing well (so far), great color/pattern (will hide stains well I think should it come to that)
Cons: a bit coarse