The overall quality of this rug is pristine, and I would definitely buy from this retailer again. One issue I am seeing from Wayfair though is pressure of 2-day delivery wearing down on UPS. My package came late, which is fine, but the issue I had was the fact that it was marked as delivered and when I reached out to UPS telling them my package had not arrived, they dismissed my claims by stating it had been delivered. Wayfair does not seem to have a system in place to deal with shipping issues, and UPS literally doesn’t know what is going on - the rug was eventually marked as being sent twice.