What a great rug at an AMAZING price. We had been looking for what seemed AGES for a rug for the living room. When it arrived we opened it and saw it had a few snags and being a woven rug that could be a problem. We reached out to WAYFAIR and they were on it immediately. They sent us a NEW Rug right away. We could not be happier with our rug and the Customer Care at Wayfair!!!!