I bought these stools in Jan 2016. 2 of them came damaged. I emailed customer service immediately and they responded that they would be sending me 2 new ones. I was skeptical on what would come this time - BUT - I was pleased. The chairs are great and very comfortable. They are a bit high, but I like that. Extra bonus that they fold. Will be buying a few more to store away and to be used when company is over. Thanks!