Ordering was easy with amazing support from placing order to receiving couch. It arrived quickly and in perfect shape and was easy to put together. It was used as a guest bed soon after with pretty good success, meaning, the comfort was good, not great. Slight bump where the mattress folds. This was alleviated by using a 3" topper. Now, it works well for sleeping. The chair itself has been great. Nice to have comfortable seating for two in my little place. I would recommend this product and your company. Thank you!