I felt like I was taking a chance ordering something online that I had never seen and when the fireplace arrived I was pleased with everything about my Diplex. It was simple for me to set up by myself (it wasn't too heavy to lift). After reading the instructions and plugging it in (probably took me 10 minutes) - I was sitting in front of my new fire reading a book. The heat on high setting is 'just right' for me as it takes the chill and dampness off my living room and I find that I am not turning up the furnace so often during the day. I can hardly hear it when it is on. I also took it out on the weekend and built a wood fire. I like to be able to do that ... best of both worlds for me. I