I bought one the 55 quart coolers and experienced a problem with the lid. I contacted customer support via email. They responded the next day asking for more pictures of the defective lid. After they reviewed the pictures they decided to send me a replacement cooler, free of charge and no shipping! I truly believe all companies need to take a lesson from Lifetime on how to treat a customer! As for the cooler, it is hands down the best cooler I have ever owned. I compared it to a neighbor at a campground and my cooler out performed his much more expensive name brand cooler!