i just want to give a thumbs up to keurig. I purchased this unit about a week ago. I took it out from box and noticed on the handle that the silver coating was completely bubbled. It doesnt change how the drawer it used or even really the look. I hated to even send them an email about the handle issue but thought it was the right thing to do. I wasnt gonna return it for that simple thing messed up. I just gave them heads up that they may get more complaints on that issue. Keurig immediately sent me a reply, stating they would replace it for free. I didnt want them to do that. Just knowing they were and ARE ALWAYS WILLING to go above and beyond to please and take care of their loyal customers as i am one of those and even if they didnt replace it I WOULD STILL BE A LOYAL WEEKLY /BY WEEKLY PURCHASER OF COFFEE AND PRODUCTS. Thanks again!!!!