I got this about a week ago, packaging was very well done, no hiccups during shipping. I love the multi level shelves. I was able to plug and cook. I love that you can cook multiple things at once, you can see while your cooking and it cooks everything so very well. I hands down recommend this air fryer. It’s replacing two gadgets in my kitchen. My only complaint is how big it is. However that’s just a minor inconvenience. It’s very well made, high quality material. Buttons are easy to operate and it’s very self explanatory. Get it you won’t be disappointed.