The lamp shade arrived quickly, was well-packaged and is lovely.  There was no quality issue, but it was the wrong colour so it was returned.  The images on the site make the "ivory" look almost white.  It is not, IMO - it is BEIGE.  In my photo (white backdrop/light beige in floor), you can see it is a yellow-beige with black, silver and gold which is not a yellow.  Wayfair does make returning a product very simple, Fed Ex picked it up - for a cost.  So beware - don't make the $15.00 mistake I did.  If you need white (or a true ivory), this lamp shade isn't for you.  It was also a tad bigger than I had perceived, when measuring for it.   I believe manufacturers would get less returns if in the sales write up the colours are listed accurately, since photo's may not be true representations.  I resent the return shipping cost.