Our family has used it for a month and it has been effective in cleaning our dishes. However, the bottom rack is small and the tines are too close together.  The upper rack is too close to the cutlery drawer and taller glasses hit the drawer and get knocked over.  Overall, the racks are poorly designed and it is frustrating to load. Loading a dishwasher should be easier than this. I wish that Bosch offered alternative racks.