MY ITEM ARRIVED DAMAGED. I spoke to A RUDE CUSTOMER SERVICE REP NAMED BILL, HE SCREAMED AT ME WHEN I ASKED HIS NAME, HE YELLED AT THE TOP OF HIS LUNGS ‘MY NAME IS BILL MY NAME IS BILL’ I WAS SHOCKED AND NERVOUS HE SPOKE TO ME IN SUCH A MANNER, I am A CUSTOMER OF MANY YEARS. I DEMANDED A SUPERVISOR AND HE YELLED AT ME AGAIN AND SOMETHING SUPER RUDE AND PLACED ME ON HOLD FOR 5 MINS AND THE PHONE DISCONNECTED. I AM APPALLED BY SUCH RUDE BEHAVIOR. MY PRODUCT ARRIVED DAMAGED AND THIS HAS BEEN TERRIBLE-EXPERIENCE. I WILL NEVER ORDER AGAIN. HE NEEDS TO BE TRAINED, HE HAS NO EMPATHY FOR A CUSTOMER. As A MANAGER AT BLOOMINGDALES WE WILL NEVER TOLERATE SUCH BEHAVIOR TO ANY OF OUR LOYAL CUSTOMERS. WAYFAIR MUST DO BETTER. I HAVE BEEN ON THE PHONE TRYING TO FIX MY ISSUE FOR OVER AN HOUR. Finally ZACHARY THE SUPERVISOR, MADE THINGS BETTER AND GAVE ME A DISCOUNT AND HAD EMAPTHY .