It turned up unbelievably quickly after I ordered it - very impressed. The packaging was a bit basic and had become damaged during transit, but the pillow was unaffected. I can only describe it as like putting your head on a supportive cloud - I love this pillow. I've had the best sleep I've had in about 20 years since putting this on my bed, I cannot recommend it enough. Worth every single penny as far as I'm concerned - I'd honestly pay twice over, my sleep has improved that much. Love love love it.