I love this bed, it is attractive and sturdy. My only issue was the front panel of the trundle had a cracked piece of wood.  I called customer service and they were very helpful and ordered a replacement part for it right away!  That one arrived with a different part of the wood cracked! So I called again, and once again they immediately ordered another replacement part! Third time was a charm!  Packaging was good, the cracked wood was obviously an oversight by quality control at manufacturing. Shipping was faster then estimated, all three times.  I can't say enough about customer service - they are very helpful!