Our first SMART cafe completely stopped working the first week we had it. Dealing with the warranty process was a nuisance, but we were eventually able to get a replacement. Now, the new replacement cannot “read” the k-cups a lot of the time, so we are left having to open and close the lid or unplug the entire unit to get it to kick in to start the brew process.
I will not be purchasing this model again. I have had 2 other less fancy models that have lasted years, and this one has been a complete disappointment from the start. Our previous coffee maker (Keurig) was actually still working when we decided to upgrade, and looking back, I wish we would’ve just waited to replace it or gotten something else.