Terrible experience - I need a tub filler for my plumber to install, but the one I bought from your site comes without the vital rough-in valve, so it is not useable.  I went to the manufacturer's website and they do not sell the valve - my plumber (40-years in business) has never heard of this brand and has no idea where to find the correct valve for it. I tried to return my purchase, because it's not useable, but was told that because it's an open box item, I cannot.  I have not opened the package I received and have no intention of paying for it.