So I was ready to return this product...when I tried a new type of half and half in it...and it foamed magically! We did not have luck foaming conventional 1/2 and 1/2...but Organic Valley 1/2 and 1/2 worked really well. I also had better luck when I only foamed about an inch to half inch of milk. I'm so glad I persevered with this coffee tool! The price, shipping, and item description was all accurate. It would be nice if Capresso had better instructions on their website or instructional booklet.