My bin was delivered damaged, with dents in the metal body of the bin. Wayfair customer service were great at resolving this. In everyday use the lid opens very easily but doesn’t stay open long enough to fully scrape a plate (for example) so it tries to close on your hand and freezes half open. The bin is slim and it’s hard to pull a full bag out; quite often the lumps of rubbish catch on the bin rim and rip the bag.