This machine is a must have for coffee lovers. It has all the options you could need in one machine. It has all the options for hot and cold coffee. The cold brew technology is truly a unique experience. It does come out cold. The customization is endless from all the hot and cold options. You can eve brew pots. There is a to go feature that works for both the hot and cold beverages and the sizing can also be customized. The to go cup is keeps the drinks hot or cold for a long time. It is so easy to set up and use. It grinds the whole beans and makes clean up easy. It can be set up to save favorite beverages.  There is an app that goes with the machine but was never able to get the app to work. The machine self cleans and let's you know when to add more coffee and water. Definitely the best coffee machine, a must have for any coffee lover.