The chairs are very nice, but arrived with a tear in one arm. Our complaint is with the customer service both at all modern and Fed ex.
The term customer service implies that the department is there to help the customer. In reality they are only there to tell you “they don’t know” “we don’t have any information” “so sorry I can’t do anything”.
What was supposed to be delivery in 4 days took a week. When you purchase an item they say it will be delivered on a certain date, then when you receive the order confirmation the date is different, then it is later, then it is later again. And no one knows where it is. That is not customer service, it’s no service at all.