For me this pillow is soft and supportive. It is not too hard and not too soft. I have gone through a lot of different pillows trying to find the right one and this one works for me. I sleep on my side and on my back and it is comfortable both ways. You can easily manipulate/fluff it to be comfortable for you. I left all the stuffing in mine, but my husband prefers a slimmer pillow so removed some of the stuffing. It is customizable so you can figure out what works best for you.