I needed to engage Samsung support to get this appliance enrolled in my smart app. The tech support teams picked up my call in the first try and the agent was able to fulfill my request in less than 3 minutes. That's customer support excellence. I also want to point out that this smart thing is spacious allowing you can get lot of clothes in one load hence saving you money and time. I got the matching washer in champagne color and they look terrific in our laundry room.