I purchased this on sale, which made it a good deal. The first one I received had a very obvious defect in the casting. I called customer service, where they were very professional and had another one shipped out immediately. The second one was a better casting. I was very impressed by the excellent customer service.
That being said, I would have preferred this piece in another medium that looks more like marble or Parian, but then I would not have been able afford it, so all in all I am a satisfied customer.