So when I got this first all was working great and maybe about 4 to 6 months in started to have some issues. It no longer made ice and went through the Tech Support process and seems they only wanted to do stuff through email and I found that was just terrible service. The product is not cheap and I feel they need to provide better technical support and have a person to speak with. Anyway unit had to be replaced and got a second unit and that was a used one. Worked for about 5 months and had to return it for the second time. So had to charge my cc, again for 3rd unit and so far all is well. Now the product is well put together and great look. My takeaway is to provide better support and for GE not to rely on just email support.