The couch is firm and it brightens up the whole room. The pillows are high quality and more like cushions which actually match our other old couch and somehow make it look better and more cohesive. Love the French Country look of Kelly Clarkson and I love her talkshow! She is talented and positive so I am happy to support her line and I truly love the style, price point and convenience of delivery and assembly. The coffee table and chairs are also from Wayfair. Now I need a rug...