Well packaged, all parts included, for the most part, good instructions.  Difficult to figure out how to attach the "rails" for hanging files from the picture; also, getting the drawers in was an interesting challenge.  In the end, just being aggressive paid off.  Have yet to load it with files, can't comment on the sturdiness of the plastic supporting frames.  Took two of us over 2 hours to assemble.  I'm pleased so far.