The delivery process was fine although it took more than one week to arrive because of the delays after the Christmas period (we had to call to the Customer Service because we were not given any updates after a week). The sofa looks good in the living room, good design and the colour (oatmeal) is nice. It was easy to assemble.
It  is not very comfortable, the cushioning could be softer, it is too hard when sitting for a long time. We haven’t tried it as a bed yet.