Shipping was not an issue, however upon arrival ( and after taking down the old beds for my kids) half way through the setup, I found out that they shipped 3 of the bed bpst the same instead of two and two. It then took them a week and a half to replace the defective part or better said the incorrect part. Add to all that the part that was sent was chipped and the bed as a whole had some noticeable dings and scratches. I am disappointed that not the manufacturer nor Wayfair did anything to remedy this major inconvenience....not a discount or credit or anything that shows that they sympathise with my issue, other than the proverbial we are sorry.