Update: I contacted customer service and they sent me a new rug immediately. I received it this week and there were no issues, it shipped much faster than the first. Very impressed with their customer service!
Finally received my rug today after waiting weeks and there is a line where material is missing that runs through the entire length of the rug. Also the rug at rived with the package opened on one end so that end is dirty. I usually have a lot of success with my wayfair orders but this one was a fail.