There was an issue with the chair I ordered which wasn't noticed until after we installed it.  Wayfair sent a new recliner handle and hardware but it was still unable to be repaired.  They then immediately sent a new chair with installation and removal of the other chair.  Great customer service by both Wayfair and Ship-Right! My elderly dad with dementia is now enjoying his chair and has no problem fitting in it or using the recliner. It does not take up a lot of space yet he fits in it fine and is an average size.