Purchased Oct. 2020. After 2 months - no hot water pressure. Agent sent me new valve; no change. Spoke to agent Justin Miles who told me that they need to send me a second valve just to make sure that the valves aren't defective and if that didn't resolve issue they would send me new faucet. Asked to speak with supervisor was told one would call. That was over three weeks ago. Received new valve; same result. Called and asked to speak to Justin Miles was told no agent by that name. Recanted my history was told that I could pay 30% and get a new faucet. Guaranteed for life seems more like extortion.