I was excited about these pans/pots as they were a Christmas gift for my boyfriend. First, they sent them to our house in their regular box w/ a shipping label on it so he happened to find them at the door and of course knew what they were. I wish you would be warned, i would of shipped elsewhere. I did talk with their CS team and they gave me 10% off and apologized for the inconvenience. The pans however, look great, but even after reading all the reviews they are so hard to get clean! you have to soak and soak in hot water and then scrub and scrub to clean them up. Really is diaspointing, have loved all my other Wayfair purchases.