We ordered this chair for our nursery and it came sooner than expected however, the frame was bent making the rocking hard and it very hard to close the leg rest once it was out. Customer service was great and sent a new chair out right away (but it was out of stock so it took a little bit longer, still faster than the estimated delivery we were given) and the new one is perfect! It’s comfy and glides well. Overall, we’re happy!