came in scratched, and lid box was crushed, did not want to send it back and wait for another to ship, so I sanded down the scratches best I could, some were deep. Spa very easy to use, but difficult to get filter as it is only through the manufacturer, special size and can not get in town or on amazon. Have not tried to get my handicap husband in it yet, but will soon. Plug and play is great for just a one or 2 person spa.