We use this product in the office at work. This product works great and produces ice quickly and runs very quiet. The only issue I have noticed with it is the ice sometimes freezes on the evaporator and I have to turn the machine off so it will melt down enough to release from the evaporator. Although we have only been using this machine for a few months, it recently stopped working properly. It will try to produce ice but freezes on the evaporator and then the machine turns off. I still like the size of the machine and will definitely repurchase the same one in the future .