I was hesitant to order an electric fireplace online, but so glad I did.  The Callaway fireplace is gorgeous!!!!  The fireplace arrived in 3 boxes without any damage!!!  I was able to assemble the fireplace myself within 1-2 hours.  There are two small gaps between the surround and the mantle, but that could easily be filled with caulk.  I was hesitant to purchase an electric fireplace, fearing it would look “fake.”  Personally, I think the Callaway fireplace looks better than my neighbor’s gas fireplace.  It’s more substantial.  The flames look very realistic!  The remote allows you to set a timer, adjust brightness, ambient light, dynamic embers and temperature.  There is a slight sound when the heater is turned on above 82 degrees, but it isn’t troublesome.  Some reviews mentioned they needed a dedicated circuit; I was able to plug mine directly into a standard wall outlet.  So far, no issues with circuit breaker trips.  I definitely recommend this fireplace!!!