We've had the fountain now for 6 months, our large dog and three cats use it and it's easy to refill, and very quiet. We've had one issue with the pump but support immidiately offered to send out a replacement. The quality of the metal is great - maybe just get a better water pump for longevity! I would even be willing to buy the pump every few years as these small machines don't last for ever - but the fountain itself does with semi regular cleaning.