We ordered two of these at the same time. One came perfectly packaged and with no issues. The other one came in a box that had shapes cut out of the cardboard. There were big pieces of cardboard taped over the holes, patching it up. Then when we opened it, there were nicks in the wood and a piece that had somehow fallen off. The nicks faced the inside of the desk, so we were okayish with it and we used wood glue/clamp to glue the piece back on. Both desks assembled well; the instructions were great and made sense, and the finished products are adorable and seem to be good quality. We'd give 5 stars if there weren't damage to the oak desk upon arrival.