We received a defective tree. There is a section at the top where the lights are not lit and a wire disconnected that is the problem. We looked for an hour trying to find where it was spliceddisconnected from and could not. 

Unfortunately the tree is now sold out and I can see why-it is a gorgeous tree and we did not even get around to fluffing it! 

Kudos to Wayfair customer service! I uploaded some photos to confirm the problem and a refund was issued with zero hassle. Thank you for making the refund process easy! We are return customers and this experience earned our continued loyalty. 

Thanks again and happy holidays!