Looks absolutely fantastic! It's not too firm and the arm rest is perfect to lay down.  My three kids are so thrilled and love everything about it. I've been looking for a gray sofa for the past 2 months and it could not have been better! Once I finish decorating the room, it'll be even better. The only downfall is that the headrest is a bit low so if you're tall, you won't be able to put your head down.