I ordered a couch from your website on October 26th. I received an email stating that the couch would be delivered between the 2nd and the 5th of November. I waited at home those four days and the couch never arrived. I contacted customer service four times asking about the couch. Three times on the phone, and once on chat. The couch finally arrived on the 11th. After putting it together I realized it was NOT the color I ordered. I ordered a GRAY couch and I received a BLUE couch. I am very disappointed with this entire order.