This came well wrapped but did not meet our need since it is not a queen bed. It still came up in our search so we were disappointed. The return process was easy beside the fact that this is mostly metal and quite heavy! Having to haul it to a Fedex location was not fun! I wish the website would mention Queen size bed since it was our earth, but many other sofa beds came up which were not queen sized beds otherwise we would have never ordered it in the first place. We lost money for the return cost. Disappointing.