Three stars is due to the white seat cover being delivered with several auto-greased finger prints that will not clean off even with Goo Off. I have requested a replacement and will be happy to revise this review to 5 stars if they get it right. The issue for me is that poor quality control/pre-packaging inspection is hard to excuse in this competitive consumer environment. Another frustration is the assembly instructions that basically consists of pictures of the completed bench and a schematic of the parts as they go together, but there is no text. I am fairly engineering minded, so other than taking an hour to put it together, I didn't even cuss. This bench is not a family heirloom and probably goes best in a mudroom or entryway. It fits together well and is steady and solid. The padded seat is comfortable and is hinged to allow access to a storage area for gloves, hats, etc., and has a nice slatted lower shelf for shoes and boots.