I bought two items from Wayfair two months ago, but unfortunately, both were faulty. Consequently, I returned them both, but to my dismay, I only got a refund for one of them. I tried to reach out to Wayfair's customer service for help and also contacted DHL to track the order, but I have not received any response yet. I expected Wayfair to handle the process of returning and refunding more efficiently. Overall, the whole process was quite disappointing and did not live up to my expectations of good customer service.