First one we received was damaged which was disappointing, but Wayfair customer service was excellent and said we could go ahead and use the damaged one until the new one arrived, and then they would pick up the damaged one when the new one was delivered.  The second one we received was almost perfect, but still had a couple of nicks in the wood, but not worth sending back again.  Wayfair then gave us a discount on the price.  Overall the product is great, we put it in our rec room and our teenage boys love the fireplace feature while they're playing Xbox!