Zero stars if I could give zero stairs. I paid to have my couch delivered and assembled on 09/23. The couch was delivered 09/22 and left downstairs in the lobby and unassembled in front of the apartment stairs. I asked customer service to take the couch back because now I'll have to hire someone to take the couch upstairs. I paid for white glove delivery and assembly so this has been an expensive, stressful, and inconvenient experience.

I hired 2 rabbit taskers to bring it up to my apartment. This couch is impossible to put together, and there are faulty parts. I'm going to try to return this couch. And I'm never buying anything from Wayfair again.