The part of the sleeper sofa I did receive was great; from what we could tell. Wayfaira customer service on the other hand HORRIBLE. The third box was lost in transit; after 6 phone calls and several emails; the only option wayfair offered was return. I asked several times  about the third box being resent. “Scotty” in executive resolution never answered my questions directly; his replies were very scripted. I asked for someone above him; as he was not helpful at all. Wayfair really dropped the ball this time!