I purchased two of these through open box. After installing them I realized one of them was missing the piece that holds the globe. Customer service at Wayfair was awesome with helping resolve the issue and I’m currently waiting for another pendant. The fixtures are fairly easy to install and adjust the length. The cord is kind of crooked when you are installing. I was worried they wouldn’t hang straight but when you attach the globe it does straighten out. I love the look they add to my bar.