The first floor lamp arrived with a defectived base and a chip on the connecting flat surfaces on one of the connecting pole pieces. I called WayFair and tge customer setvice rep. Immediately submitted an order fir tge rep,a emwnt pieces. They arrived very fast,but unfortunately when the lamp was assembked it was crooked:(  I again called customer service, submitted a couple of photos depicting the problem, and they immediately submitted an order for a total replacement. It too,arrived within a couple of days and it assembled perfectly. WayFair is exceptional!!