The upright side panel was broken. Wayfair sent me an entire new chest as a replacement. It is a good thing, because other pieces broke as I was trying to screw them together.  The directions are terrible. I put two pieces on backwards and nearly destroyed the chest trying to unlock the cams. Luckily I had spare parts from the replacement shipment.  After 7 hours, I am taking a break and chest is still not finished. This is a really lovely chest however the particle board and white melamine veneer are very poor quality.  I am sorry I purchased it.