It’s very comfy and you do feel supported. Simple instructions + Tools provided! Reclining + foot rest + massager almost put me to sleep after work! lol I do agree with another commenter about the heat- it is there, but just barely. It’d be nice if you could modify the heating. The massager only vibrates and is focused on the lower back area with several vibration settings. I suppose we’re not trying to get too relaxed at work though haha. Overall I’m satisfied since I just needed an ergonomic chair for my bad back