Well packaged and plenty of extra parts included in case you lose one. The chest drawer spring hing has a tendency to slam the lid down which is a bit loud with the wood on wood contact, but I used some rubber/vinyl adhesive dampers intended for cabinet doors (see image) and that solves the problem, but it would be nice if they included that with their hardware. The height is a tad shorter than I had imagined in my head, but works great for people of all height to sit and take off their shoes. If there are a lot of coats hung up, the sitting area gets a bit crowded, but is still usable. Overall I am very satisfied with this purchase and would purchase it again