I purchased this desk for my granddaughter. My son in law put it together easily . Problem was it was missing a back panel . He called the manufacturer assuming he would get. the part faster but was told they didn’t have replacement parts but would refund us 20%. I appreciate the offer but want the desk to be 100% right. I called Wayfair and they ordered us the replacement part. Conversation was followed up with an email stating the part will be delivered to the original address in a week . That is good customer service , And my granddaughter loves the desk so we will be happy when back panel is on.