Upon opening the box, ALL of the hardware (screws, caps, etc.) was everywhere. During the boxing process or along the way in shipping the bag ripped. The bag, is how they label all of these parts for assembly instructions. It was a complete mess trying to determine what was what. When I called and spoke with someone online, they were extremely unhelpful and somehow was trying to blame me for this happening. 
I was planning to order desks for our entire company, and I no longer am willing to do so. At least until I get something else and prove a better experience. 
I will say, once I got the desk assembled, it works well.