Update to previous review-customer service was able to walk me through how to assemble the bed (instructions are incorrect, but the bed can still be assembled) and replacement parts for broken items were shipped to me in a timely matter.  Overall the bed is decent for the price and my daughter who it was purchased for is happy with it.  

Several parts were broken and one part was made incorrectly making it impossible to assemble.  This was the second item in our order than was defective and so instead of requesting replacement parts we are just returning it.