I love the looks of this bed. But when I went to put this bed together I was missing 2 of support beams and had to find a way to fix this on my own. At the time I was moving into a new house and was overwhelmed with moving and unpacking and did not have the time to call customer service. My other complaint is where the side feet our on this bed I am constantly jamming my toes into this leg. My kids have done the same thing and it is incredibly frustrating. The legs and design just isn’t the best that I have seen in regards to platform beds. My daughter has a platform bed and hers is designed so much better.