I have contacted Customer Service and I have not heard anything from them.  The rug arrived and it is as beautiful as I hoped it would be.  There is one BIG problem because there is a hole in the backing of the rug.  This is the backing that the rug fibers are stitched into.  Please contact me ASAP to confirm receipt of this email and let me know how you plan to correct the problem.  Thank you, Pamela Ketring