The rug apparently has a deep, almost purplish, red in its center medallion rather than the orange-rust that is depicted in all the photographs. The rug is also seemingly corse in texture, rather than what was expected in a Persian rug (like all our other Persian rugs). 
But never fear, we have picked out another Persian rug that we can use from your Perigold site, that is a true fine (but of course substantially more expensive) Habris rug. We plan to conclude the return and new order arrangements this week when your offices are open. 
By the way, your staff has been great in arranging deliveries, under difficult circumstances (next delivery of 4 items consolidated on the 20th).