Just to let you know, this is our first time using an air fryer, so we don't have anything to compare it to. However, we find it very user-friendly and are generally satisfied with our purchase. We rated it 4 stars only because we wish it could get a bit hotter (max temperature is 400 degrees) and it's somewhat challenging to clean thoroughly (as dirt can accumulate in the door's crevices). Some people have criticized the lack of a basket, but we prefer it that way; the roomy basket works fine for cooking multiple items at the same time.