I love the chair but the leather was damaged at the seam. Originally you were going to send me a new seat. Apparently the warehouse decided that was too bothersome, so you gave me the choice of money off or send it back. It was too big a deal to send back. The money off was nice, but I still gave a ripped chair. This was obviously a factory defect, not a shipping damage. So disappointed. but. Its comfortable and looks nice in my space. As long as I don't look closely, I dont notice the tear on the seam (its not a rip. But a fabric defect leather is worn to the backing so not fixable).