Truly disappointed. We received this beautiful hot tub and when we went to set up last night there was a connector piece missing! Contacted the company and requested a replacement part. Ended up ordering the part to make for a quicker process for 4.99 plus $33 in shipping.  Yes I said $33 in shipping.  The connector probably weighs 1 Oz and the size of a 2 inch nut!  Talk about a rip off. The makers of this spa really know how to get your money. Very sad. Now we wait for the part hoping the purchased piece arrives before the warranty sends out the connector we need.  I will not purchase anything  that is made by Bestway again