The pillow was fine and seems to be okay quality, but I have to say that with most things I've ordered on your site it's been nothing but a hassle.  The pillow was one thing you got right.  Items are either poor quality, or the wrong item was shipped all together, or things have arrived completely broken.  I don't know that I'll be shopping on your site again. It's just a hassle to call customer service (as nice as they are), send things back, and order replacements.  Like I said, the pillow was one good thing that's been just fine and as expected.