I’ve gotten a returned item, as you can see there is water in the tank and items not in bags they were just tossed in the bottom of the box. Since I really needed a good floor cleaner I just went ahead and used it. There was a plastic smell which will go away with time. This steam mop worked great and lifted a lot of odor I didn’t know was in my floors. I’ve used the grout attachment which I was under the impression of being something that attaches on to the stand up option and not a tiny little brush for the handheld part. The little grout attachment works great for small areas like kitchen counters and such but is simply too small to cover our downstairs tile which is about 2,100 sqft I’ve got through one room before I started getting achy.