purchased bespoke 4-door refrigerator,  flexwash, & others. items were delivered with no connections & not installed. also items missing  like aqua pebbles for washer were missing & no manual or instructions included. i was on chat  for hours, numerous times, swapped around to "different" departments  and only received claims it will be addressed but hasn't been (items not replaced, no installations or reimbursement for the paying of parts & installation). they even refuse to honor $300 phone trade that was working when sent but they claim isn't working. horrible horrible horrible customer service & appreciation.