I did quite a bit of research before buying this toaster.  I wanted to replace a slightly older B&D 4-slice which lacked some of the features I wanted. This definitely has what I was looking for: visible indicator on the time knob, illuminated buttons for bagel and defrost settings, easy to locate eject button.  I tested it our of the box and it toasted sliced bread to my liking. However, the bagel setting does not appear to have any effect; I tested it with a slice of bread and both sides came out equally toasted.  I will experiment further but so far, this is the only Issue - not quite a deal-breaker, but if anything else arises we'll have to see.