This is one of the best products! We've had a single SimpleHuman trash can for over 10 years so chose this one 100% for recycling. The 5 stars is for the product and Wayfair's customer service rep, Taryn, who instantly issued a replacement when mine arrived significantly dinged. The second one arrived and sadly is also dinged but the dings are hidden on this one by an island. 1-2 stars is for the lack of packaging these are shipped in - original packaging and a slippery black plastic wrap. The product may have slipped out of hands - twice!