The packaging of this toaster was very nice and secure, it was protected from being damaged in transit. The nice sleek design is a bonus with the chrome look. It features and adjustable preference knob scaling from 1-7. It also has buttons for bagels or frozen items. When you press the button it lights up a pretty blue! When your item is done watch out it kind of jumps out at you! The only tiny issue I have had is sometimes the lever when pressing down sometimes doesn't latch, but that's not a big deal for me as I just try again and it's fine. I received this item for free in exchange for my honest opinion.