Well...I have a REAL pillow problem. My neck was broken many years ago. I’m in heaven with this pillow. After the first night I ordered another set. Honestly, this was the first morning in 15 years I woke up without my neck in agony. I almost didn’t know who I was. It is soft but firm, it contours to my head AND offers support for my neck. I don’t know what this stuff is, but I am loving it. I now have eight, I hope that’s enough. I’m going to take it to my Neurologist to show him. There is magic in this pillow!!  I really am not exaggerating....I must disclose that I am strictly a back sleeper so I can not speak to other reviews on side or belly sleepers. I just know I have spent thousands of dollars looking for this pillow...I think I’m going to name it. Oh THANK YOU WAYFAIR!!! It is EXQUISITE!!!