I purchased my smoker about 6 months ago. Waited to write a review until I used it several times. 
 Had an issue with a part that was bent a couldn't be assembled. Texted Masterbuild customer service. The issue was promptly resolved. They sent me a replacement part. Took 2 weeks for the part to arrive but everything was golden after that.
  Since then I have smoked chicken, ribs, a pot roast and prime rib 3 times.
 The smoker works fantastically. I would and have enthusiastically recommended this smoker.
 Customer service is top notch. They stand behind their products.