I am very happy with this purchase. The pillows are great quality, a really good price and perfect for a variety of sleep positions.  I bought these for a guest room but I'm going to be ordering two more for myself. And while I have had no cause to contact the company that makes them they included a card with a phone number and a persons  name to call if you have any complaints or questions so I'm guessing the customer service is responsive. I highly recommend these pillows.