I ordered these pillows thinking that they were firm but, they were very soft.  I ordered them for the pain i was having in my shoulders and back (my doctor suggested it). I can't even use these pillows, they are no help to me and i feel like i have wasted my money.  I often shop with wayfair and so far everything i have ordered was satisfactory.  But these pillows i can't even use.  Feeling very disappointed.