I bought my original simplehuman trashcan about 5 years ago and then 6 months ago, it stopped working and only opened about 4 inches. I was getting ready to purchase a new one when I stumbled upon a review about SH replacing someone trashcan for free as it also stopped working. I contacted the company and they sent me a brand new one in less than a week. I definitely love a company that stands behind their products as it encourages customer loyalty! Thank you SH!!!