I bought this toaster about a month ago and I love the look. It’s very quiet and does the job. It does take some time getting used to just as switching appliances does. It toasts well and evenly. It is somewhat difficult to extract English muffins as they are not very big. You need to be careful there so as not to get burned. I did find that the lights come on randomly when not in use occasionally. The toaster does not get hot at those times. I called KitchenAid regarding this concern and was told that I should unplug it when not in use. The crumb tray is quite small and should be emptied after each use.