This chair was factory defective where I couln't put it together to sit in. Customer service offered 10% for me to keep it. why would i keep a chair or take 10% when I can't use it. Finally put it into a special teams but they didn't want to do anything aboutit also. I told them to send a repairman or a return label. Please be aware of the merchandise that is marked down. Wayfair customer service is told not to help.