When I received this coffee maker it had a hole where a big chunk of plastic was broken out.  Wayfair replaced it for free.  (thank you Wayfair).  This is a great coffeemaker.  It makes a perfect cup of coffee and turns off immediately after the coffee is brewed.  I replaced this with another coffee maker I have because it does not hold water inside.  I cannot imagine what the water must look like even though I constantly cleaned the coffee maker.