Arrived in two boxes on separate days, not a big deal.  It was rather easy to unpack and assemble.  At first, it seemed decent.  Comfortable cushions, except very little padding near the cup holders.  The heat and massage worked well for a few weeks.  Now the negative..   QUALITY.  This thing is weak garbage.  The boards under the leg cushions became loose, the massage motors in there began failing.  The lift motor began making loud pops and clicks.  The backrest started bending and the upholstery is fraying.  I am only a couple hundred pounds, no kids... the only occupant.  This one was just poorly made.  Returned it.